Technical Project Manager (TechOps)

Job Summary:

JOB DESCRIPTION- BUSINESS TITLE – Technical Project Manager - Core Infrastructure

Location: WFH - North America - East Coast Preferred

Division: Development and Operations - Tech - Program Mgmt

THE TEAM:

The Technical Project Manager (TPM) will join the TechOps PMO, a specialized PMO team within a larger enterprise-wide PMO organization. The TechOps PMO is responsible for supporting infrastructure projects & programs, technical debt remediation, and modernization efforts within the company’s Technical Operations division.

The PMO organization at large is highly mature and well-integrated within the company, with over 60 full-time professionals across multiple PMO departments that align to different corporate and tech divisions. All PMO teams report to the Head of Global PMO, ensuring strategic alignment and operational excellence.

The TechOps PMO operates as a trusted advisor and strategic partner to both technical and business teams, helping ensure clear visibility, governance, and efficient delivery of complex infrastructure initiatives. The team maintains a broad, dynamically evolving portfolio, ensuring that all stakeholders—from engineers to executives—have actionable insights at every stage of the project lifecycle.

The culture within the TechOps PMO prioritizes command & control over the portfolio, making sure that delivery is predictable and efficient, and that risks are proactively managed to avoid surprises. This TPM will be expected to seamlessly integrate into this culture, leveraging established frameworks while driving new initiatives in a dynamic and evolving infrastructure landscape.

This role provides the opportunity to work alongside experienced PMO professionals who are deeply embedded in technical and business functions, making a tangible impact on modernizing and optimizing enterprise infrastructure.

THE JOB:

We are seeking a highly skilled and technically proficient Technical Project Manager (TPM) to drive infrastructure modernization and technical debt remediation within our Core Infrastructure division. This role will work closely with teams responsible for Global Networking, Shared Storage, Kubernetes Engineering, Datacenter Operations, Public & Private Cloud Engineering, Operating System Engineering, and Identity Services. The TPM, in partnership with TechOps leaders, will be instrumental in designing a strategic, long-term approach to tackling technical debt while balancing ongoing operational responsibilities. This is a high-impact, cross-functional role that will interface with team managers, directors, and senior leadership.

The ideal candidate is a former software or systems engineer, or infrastructure technologist, who has successfully transitioned into project management. They should have experience leading large-scale infrastructure transformations, datacenter migrations, or major technical modernization initiatives. This individual thrives in complex, lean environments, enjoys bringing order to chaos, and understands how to influence both technical and business stakeholders.

This is an exciting opportunity to play a pivotal role in shaping the future of our infrastructure. You will have the chance to influence technical direction, drive impactful long-term change, and partner with senior leadership to solve real-world infrastructure challenges. The ideal candidate is a technically-minded project manager who thrives in complex environments and enjoys bringing order and strategic thinking across technology teams.

WHAT YOU WILL BE DOING

• Develop and execute a long-term strategy for managing infrastructure technical debt and modernization efforts across multiple technology domains.
• Partner with engineering managers, directors, and senior leadership to assess current infrastructure challenges, define future-state objectives, and create a prioritized roadmap for remediation efforts.
• Balance strategic initiatives with operational realities, ensuring alignment between infrastructure teams’ run-the-business activities and transformation goals.
• Facilitate cross-functional collaboration between Cloud, Networking, Storage, Security, Datacenter, and OS Engineering teams to drive efficiency and alignment on shared objectives.
• Engage and coordinate with downstream stakeholders who depend on infrastructure platforms and services that will be impacted by modernization efforts. Ensure that internal customers and users of infrastructure are aware of planned changes and have sufficient time to integrate necessary migrations or modifications into their business plans.
• Exhibit patience and strong influence when working with downstream teams that may resist change due to competing business priorities. Ensure that strategic initiatives continue to progress while minimizing disruptions to their operations.
• Develop and communicate long-term infrastructure modernization plans across multiple quarters, ensuring that impacted teams can incorporate necessary changes into their strategic planning and roadmaps.
• Drive infrastructure process improvements, automation strategies, and tooling standardization to enhance team productivity and reduce manual toil.
• Lead project planning, execution, and risk management efforts for major datacenter transformations and infrastructure modernization initiatives.
• Act as a thought partner and change agent, enabling operational teams to shift toward a more strategic, proactive approach to infrastructure management.
• Effectively manage resource constraints, advocating for funding or prioritization or work trade-off adjustments as necessary while maintaining realistic delivery expectations.
• Adapt to changing business needs, ensuring that infrastructure priorities remain aligned with company goals.
• Operate within our bespoke SAFe/Agile framework, where work is planned and committed on a quarterly basis, requiring the TPM to continuously reassess progress against long-term strategies and adjust execution plans accordingly.
• Ensure effective cross-team dependency management tracking, leveraging tools like Jira Advanced Roadmaps and Confluence to track milestones, dependencies, and execution status.
• Maintain a RAID (Risks, Assumptions, Issues, and Dependencies) log, proactively identifying, escalating, and mitigating risks that could impact infrastructure modernization initiatives.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS/COMPETENCIES)

• 10+ years of experience in technical project management, program management, or infrastructure engineering roles with significant project ownership.
• Strong technical acumen in enterprise infrastructure domains, including networking, cloud computing, storage, security, and datacenter operations.
• Prior hands-on experience in systems engineering, cloud architecture, or networking is strongly preferred.
• Proven track record of leading complex infrastructure modernization projects, including technical debt remediation, datacenter migrations, and platform lifecycle management.
• Experience working in lean environments with limited resources, driving results through influence and strategic prioritization rather than dedicated project funding.
• Excellent ability to analyze complex technical ecosystems, assess interdependencies, and design incremental, achievable transformation strategies.
• Strong skills in stakeholder management, cross-functional collaboration, and executive communication.
• Proficiency in agile, iterative, and traditional project management methodologies.
• Familiarity with industry best practices in infrastructure security, compliance, and operational resilience.
• Experience with public cloud (AWS, GCP, Azure) and private cloud environments is a plus.
• Strong familiarity with Jira Advanced Roadmaps and Confluence is highly preferred, as these tools will be critical for tracking execution and dependencies.
• Ability to pivot and reprioritize initiatives based on evolving business and operational needs.

Preferred Experience:

• Leading infrastructure transformation initiatives within a global enterprise environment.
• Managing end-of-life hardware/software refresh programs and multi-year infrastructure roadmaps.
• Driving standardization of architecture, tooling, and operational processes.
• Overseeing self-service automation efforts to improve engineering efficiency and reduce manual toil.

YOU (BEHAVIOURAL SKILLS/COMPETENCIES) 

• A forward-thinking individual who can anticipate challenges, identify opportunities for improvement, and create a compelling vision for infrastructure transformation
• Thrives in an environment where priorities shift due to business needs.  Remains adaptable and focused on delivering value in evolving circumstances.
• Demonstrates strong problem-solving skills and innovative thinking when tackling infrastructure and resource constraints.
• A consummate collaborator who works constructively across different teams, departments, and organizational levels.  Capable of engaging in productive dialogue, handling pushback professionally, and building consensus without strong-arm tactics.
• Takes initiative and self-organizes in a fast paced environment.  Proactively identifies gaps, proposes solutions, and drives progress without waiting for direction.
• Iterative & data driven decision maker who prioritizes incremental progress, while leveraging data and analytics to make strategic decisions.
• Employs strong communication & facilitation skills to clearly articulate complex challenges to both technical and non-technical audiences.  Facilitates cross-team collaboration to ensure alignment.
• Highly organized and detailed professional who can maintain detailed documentation of project scope, milestones, dependencies, and risks to ensure stakeholders have the necessary visibility into project progress.
• Comfortable presenting to steering committees and executives, translating technical initiatives into business relevant presentations.

TICKETMASTER VALUES

Reliability – We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team.

Integrity – We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.  You will be working in an inclusive environment and be encouraged to bring your whole self to work.  We will do all that we can to help you successfully balance your work and homelife.  As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.  It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

CULTURE

We’re fans who help fans everywhere get into the live events they love.  A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favorite artists, teams, and shows, and we continue to shape innovation every day. We’re not just selling tickets (though we do that better than anyone else), we’re enriching lives one amazing experience at a time. And we think that’s pretty amazing. If you’re passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

We have a ‘Fan First’ mindset, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the ‘Fan’ you will be part of a culture that supports and enriches the fan experience. Your work, our passion… delivering world class experiences – Fan First.

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The expected compensation for this position is:

** Pay is based on a number of factors including market location, qualifications, skills, and experience.