Director, Operations (SYM-GreenBox)

What we need 

We are seeking a strategic and hands-on Director of Operations (SYM - Greenbox) to provide operational leadership across multiple customer sites within our distribution network. This individual will play a key role in developing high-performing teams, ensuring customer satisfaction, and driving operational excellence. The ideal candidate is a results-driven leader with exceptional interpersonal skills, a strong presence with clients, and a relentless commitment to delivering “world-class” service. 

What we do 

The Director of Operations is part of the Customer Operations organization which is responsible for leading the day-to-day operations of Symbotic’s robotic material handling system. The Customer Operations organization drives operational excellence by engaging and partnering with our onsite customers to drive best-in-class quality, safety and system performance.   

What you’ll do 

• Lead multiple warehouse and customer site operations, ensuring alignment with overall business goals and customer expectations. 

• Partner with Sales, Inventory, and Operations Planning (SIOP) teams to validate warehouse capacity planning and scalability. 

• Drive achievement of Key Performance Indicators (KPIs) through action planning, continuous improvement initiatives, and regular performance reviews. 

• Build strong, long-term relationships with customer leadership teams by maintaining regular communication, conducting performance reviews, and ensuring transparency around metrics, issues, and progress. 

• Translate customer needs and feedback into operational enhancements, process changes, or continuous improvement initiatives. Collaborate cross-functionally to drive issue resolution and service excellence. 

• Analyze workloads and allocate resources effectively to optimize productivity against performance benchmarks. 

• Oversee staffing plans, recruitment, performance evaluations, training, and team development. 

• Implement and enforce operational policies and procedures to ensure safety, compliance, and efficiency. 

• Lead special projects, including scaling automated systems and digital warehousing solutions. 

• Manage project timelines and budgets, aligning with internal and external stakeholders to ensure successful delivery. 

What you’ll need 

• Bachelor’s degree in Business Management, Operations, Supply Chain, or a related field; MBA preferred 

• Minimum of 10 years of progressive experience in operation  s, logistics, or supply chain management 

• Minimum of 7 years of experience with automated systems, material handling, or digital warehouse technologies (preferred) 

• Proven success managing multi-site operations and leading cross-functional teams 

• Foster a collaborative, agile, and innovative operational culture across all sites. 

• Strong leadership, team development, and interpersonal communication skills 

• Experience in resource planning, project management, and budget oversight 

• Proficiency in analyzing operational data, identifying trends, and implementing improvements 

• Strong understanding of compliance standards and safety protocols. 

Our Environment 

• Remote, field-based position.   

• Travel is required 50% to 75% of the time. Employee must have a valid driver’s license and the ability to drive and/or fly to client and other customer locations. 

• The employee is responsible for owning a credit card and managing expenses personally to be reimbursed on a bi-weekly basis. 

• Our headquarters is in Wilmington, MA. The person taking this position will be required to perform work at our customer installation locations for extended periods of time where equipment is installed and ready for commissioning.  (Commissioning Team) 

• The employee is frequently required to walk and reach with hands and arms  

• The employee is routinely required to work at heights of up to 45 feet and within restrictive areas of 24 inches. to stand; climb or balance and stoop, kneel, crouch, or crawl  

• The employee must regularly lift and/or move up to 50 pounds  

• Must comply with all safety requirements and protocols, including without limitation Lock out tag out safety protocols and fall protection safety protocols.  

• Approximately 75% of time will be spent on a construction site with PPE required (hard hat, safety vest, steel toes, eyeglasses, ear protection, fall protection (e.g., safety harness)  

• There will be steep stairs to climb into the structure You may be required to routinely walk up and down stairs to navigate the automation structure. 

• You will regularly be near railings that are high off the ground  

• Subject to environmental conditions, protection from weather conditions but not necessarily temperature changes. Must be capable of working in temperatures ranging from 105° to 32° Fahrenheit. 

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