Customer Engineer – Power Platform

Job Title:

Customer Engineer – Power Platform

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

Customer Engineer – Power Platform

Location: Canada- remote
 

We are seeking an experienced Customer Engineer specializing in Microsoft Power Platform to join our dynamic team. This role focuses on designing and implementing governance strategies, best practices, and tailored Power Platform solutions for enterprise customers. You will work closely with clients to architect solutions, troubleshoot applications, and establish governance frameworks that align with organizational goals.

Key Responsibilities

• Design and implement governance strategies for Power Platform environments.

• Develop custom solutions using Power Apps, Power Automate, and Power Pages.

• Provide architectural guidance and troubleshoot existing applications.

• Deliver technical training and support to enterprise customers.

• Collaborate with stakeholders to ensure alignment with business needs.

• Establish and manage Power Platform Centers of Excellence (CoE).

Required Skills & Qualifications

Technical Expertise

• Proficiency in:

  • Power Automate Desktop

  • Power Pages

  • Power Apps (Canvas and Model-Driven)

  • Application Lifecycle Management (ALM)

  • Power Platform Admin Center
     

• Advanced knowledge of:

  • Power Platform governance and administration

  • Center of Excellence (CoE) Starter Kit configuration

  • Dataverse and data integration (e.g., SharePoint)
     

• Experience in:

  • Developing and optimizing Power Automate desktop flows

  • Setting up and managing environments, security roles, and DLP policies

  • Reporting and data analysis using PPAC and M365 audit logs
     

Professional Experience

• Intermediate to expert-level experience in Power Platform development and governance.

• Demonstrated success in large-scale enterprise environments.

• Previous customer-facing consulting roles highly desirable.
   

Communication & Collaboration

• Strong stakeholder engagement and cross-functional collaboration skills.

• Ability to deliver technical training and guide architectural decisions.

• Excellent problem-solving and analytical abilities.
   

Certifications & Language

• Advanced Microsoft certifications preferred.

• Language proficiency:

  • French: Expert

  • English: Proficient to Expert

Mindset

• Passion for empowering organizations through secure, innovative solutions.

• Commitment to continuous learning and staying current with modern engineering practices.

At Concentrix, we provide customer experience solutions that may involve handling sensitive data.  As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility.

The base salary range for this position is $80,646 - $120,969 CAD plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.

The deadline to apply for this position is 6/2/2025.

Location:

CAN BC Work-at-Home

Language Requirements:

Time Type:

Full time

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