Senior Director, Renewals

QAD is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain.

We are a virtual-first company and your primary work experience will be virtual / working from your home.  Occasional travel to a physical office may be required to enhance working relationships, collaboration, design, strategy, and alignment.   

QAD is seeking a dynamic and strategic Senior Director of Renewals to lead our global renewals organization. Reporting to the VP of Customer Success, this role will own the development and execution of the renewal strategy to ensure high customer retention, revenue optimization, and operational excellence. The ideal candidate has deep experience in SaaS, a proven track record in leading high-performing renewals or account management teams, and a strong understanding of customer lifecycle and commercial levers.

Strategy & Leadership

• Develop and lead the global renewals strategy to drive consistent execution across regions, ensuring high retention and expansion rates.
• Collaborate with Sales, Customer Success, Finance, Legal, and Product to align renewal motion with broader company goals.
• Partner with the VP of Customer Success to refine the renewal journey, influencing product and pricing strategies to reduce churn and increase customer lifetime value.
• Team Management
• Build, mentor, and lead a high-performing team of renewal managers and specialists, including regional leaders.
• Foster a culture of accountability, customer-centricity, and continuous improvement.

Operational Excellence

• Define and implement scalable processes and systems (e.g., Salesforce, Gainsight) to manage and forecast renewals accurately and efficiently.
• Develop and track key performance metrics (e.g., GRR, NRR, churn, renewal velocity) to assess team and program performance.
• Establish playbooks and best practices for negotiation, objection handling, and at-risk renewals.

Customer Advocacy & Value

• Ensure the renewals team engages customers in value-based conversations, working closely with Customer Success to surface outcomes and resolve blockers.
• Represent the voice of the customer in internal discussions around product, support, and commercial terms.

Revenue Growth

• Identify expansion opportunities and coordinate with Sales and Customer Success to capture them as part of the renewal cycle.
• Leverage data insights to develop proactive renewal risk mitigation strategies and upsell motions.

Requirements:

• Bachelor’s degree required
• Graduate Program (MBA, MIB or Masters): MBA or related advanced degree a plus.
• 10+ years of experience in customer success, account management, or renewals in a SaaS or subscription-based business.
• 5+ years of experience in people management, including managing managers.
• Proven track record of exceeding renewal targets and driving customer retention and growth.
• Strong commercial acumen and experience negotiating contracts and navigating complex deal cycles.
• Exceptional leadership, communication, and collaboration skills.
• Experience with CRM and customer success tools (Salesforce, Gainsight, etc.).
• Analytical mindset with experience in forecasting and performance reporting.
• Deep understanding of customer segmentation, ARR banding, and strategic vs. transactional renewal models.

Your health and well being are important to us at QAD. We provide programs that help you strike a healthy work-life balance.

• Opportunity to join a growing business, launching into its next phase of expansion and transformation.
• Collaborative culture of smart and hard-working people who support one another to get the job done.
• An atmosphere of growth and opportunity, where idea-sharing is always prioritized over level or hierarchy.
• Compensation packages based on experience and desired skill set

Compensation Package:

• Base Pay range:  $157,000 - $200,000 Annually (12 Months) 

• Position eligible for Renewals Sales Annual Bonus

• The range applies to the US only.  If the final candidate is in another country, the local currency and range would be based on competitive ranges in those countries in alignment with the job grade range.

• Placement within our pay range will vary based on knowledge, skills, experience, and market location variations as well as internal peer equity
• U.S. benefits package includes medical, dental and vision coverage, a 401(k) plan with company match, short-term and long-term disability coverage, life insurance, paid-time off, parental leave, and well-being programs

About QAD:

QAD Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. Global manufacturers face ever-increasing disruption caused by technology-driven innovation and changing consumer preferences. In order to survive and thrive, manufacturers must be able to innovate and change business models at unprecedented rates of speed. QAD calls these companies Adaptive Manufacturing Enterprises. QAD solutions help customers in the automotive, life sciences, packaging, consumer products, food and beverage, high tech and industrial manufacturing industries rapidly adapt to change and innovate for competitive advantage.

QAD is committed to ensuring that every employee feels they work in an environment that values their contributions, respects their unique perspectives and provides opportunities for growth regardless of background. QAD’s DEI program is driving higher levels of diversity, equity and inclusion so that employees can bring their whole self to work.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. 

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