Member Advocates Specialist, Member Loyalty-Seasonal

Join us in creating a better way!

At eHealth, our mission is to expertly guide consumers through their health insurance and related options when, where, and how they prefer. We’re creating a better way – one that’s transparent and trustworthy for both our consumers externally and our employees internally. 

Move your career forward while connecting countless people to the life- changing, quality care they deserve. Our diverse team of innovators supports one another in solving some of the toughest challenges. We’re always on the lookout for creative opportunities to do right by our customers, and each other. Together, we’re creating a better way to work, united by our common passion to make a difference.

Role Overview
 

We are looking for enthusiastic and customer-focused individuals to join our Member Loyalty Team as a Member Advocate Specialist. In this role, your primary responsibility will be supporting the member journey of beneficiaries specifically interested in hospital indemnity products. You will become a subject matter expert on these products, assisting customers with their inquiries and guiding them through the post-enrollment activities. You will handle both inbound and outbound customer service calls fluently while managing a high volume of calls, ensuring a seamless experience. Additionally, you will be expected to convert at a high percentage while maintaining high levels of member satisfaction and retention.

This is a seasonal role with a training start date of 7/28/2025 (pre-licensed) or 8/11/2025 (licensed) and is scheduled to end on December 8th.

What you’ll do:

• Serve as a key member of a dedicated Hospital Indemnity Plan (HIP) team, providing expert support to beneficiaries focused on hospital indemnity products.

• Verify enrollment of new clients interested in Hospital Indemnity products and complete post-enrollment activities to assist customers in their newly enrolled plan.

• Handle inbound customer service calls from existing members, address mailer campaigns regarding Hospital Indemnity plans, answering questions, resolving issues between carrier and member, and providing information about our complimentary services.

• Identify and resolve member issues efficiently and effectively, ensuring a positive experience.

• Assist members with questions related to their current plan, explain benefits included in their plan and how to use them.

• Sell new Hospital Indemnity and Medicare Advantage plans, if needed.

• Perform outbound calls from a dialer and complete post-enrollment activities along with helping members utilize their plan benefits included in their plans.

• Accurately use the on-screen script and tools provided to help find client information, answer questions about our member’s plan, and efficiently document notes and outcome of the interaction. 

• Demonstrate eHealth’s values in your behaviors, practices, and decisions.

 Who you are:

• You can obtain your resident state health insurance license or you currently possess an active health insurance license.

• Can work a shift between 5:00 AM – 6:00 PM PST Monday through Friday and work overtime, weekends, and holidays as needed

• Strong organizational, interpersonal, and communication skills.  

• Ability to handle high call volumes and manage multiple tasks simultaneously.

• High level of integrity and customer focus

• Comfortable with desktop computers, including knowledge of Office applications and web browsing

What We Offer:

• Competitive hourly wage and commission opportunity

• Milestone bonuses

• Comprehensive training and support

• A positive and collaborative work environment

• The opportunity to make a meaningful impact on our member community.

*Please note the above is a summary of responsibilities; a full job description is available upon request. 

NOTE: As a licensed position working within a regulated industry, all Member Advocate Specialists must undergo extensive background checks that will include criminal background and credit history reports. eHealth may deny employment to or terminate the employment of any applicant or employee for whom the results of the background checks prevent or adversely affect licensing or certification.

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The base pay range reflects the anticipated pay range for this position. The actual base pay offered will depend on various factors including individual skills, experience, performance, qualifications, the department budget, and the location where work is performed. Base pay is one component of eHealth’s total rewards package, which also includes a monthly commission-based incentive plan, plus an array of benefits designed to support employees’ personal and professional wellness.

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Hourly Pay Rate -22.00 USD Hourly

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Annual Commission Target -$19,200

eHealth is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, national origin, age, marital status, sexual orientation, genetic information, disability, protected veteran status, or any other consideration made unlawful by applicable federal, state or local laws. The foundation of these policies is our commitment to treat everyone fairly and equally and to have a bias-free work environment.