Senior Server Operations Engineer

Management Level

Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.

EQ’s vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ.

Role Summary

Senior Engineer Server Operations are responsible for evaluating, implementing, deploying and supporting technologies to ensure delivery and technical support of products, applications, and services to agreed service levels and standards for the environment. The Senior Engineer Server Operations should have a firm understanding of AWS Cloud and Infrastructure as code technology, with good knowledge and understanding of server infrastructures (Windows & Linux), Fileservers, Security fundamentals, backup technologies network devices such as load balancers and Firewalls.

Core Duties/Responsibilities

• Proactively maintain delivery of the 2nd line production support for the respective divisions and the applications provided as per the SLAs.
• Adhere to compliance towards quality processes by Server Operations teams and third-party support providers.
• Implement optimised solutions that result in server infrastructure being reliable, scalable, secure, efficient, well-controlled, recoverable, and documented. Adhering to best practices, audit, and compliance requirements.
• Provide technical capability to resolve incident, service request, problem, change and project queues to ensure completion within SLA or expected timescales, ensuring quality of data recorded.
• Delivery of regular performance / capacity upgrades / maintenance / security vulnerabilities and issue resolutions to stay competitive in the market and maximize customer delight.
• Manage the installation of new / rebuild existing servers and configure hardware (Cloud, virtual and physical), services, settings, etc.
• Progress forward with automation techniques, using infrastructure as code to manage the server estate where possible.
• Ensure all asset information is maintained for accuracy within remit of role.
• Instigate, orchestrate, and implement complex changes to server & storage including backup, and infrastructure, in line with change control processes.
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and applications logs.
• Deploy, execute, measure, and monitor services and tools, for Incident Management, Problem Management, Change Management, Asset Management, etc.
• Be available to provide 24x7 support as part of an On-Call rota to resolve server related (including storage and backup asappropriate) technical incidents and problems; resolve incidents and problems while ensuring minimal to no downtime.
• Engage with key audit processes and deliver action outcomes within timeframes.
• Experience with integrating applications and providing support related to infrastructure.
• Enhance and improve existing infrastructure through automation and reporting.
• Take handoff of problems from SME leads and work them independently to root cause.
• Own Root Cause Analysis and Problem Management for Infrastructure issues.
• Create and maintain system documentation for domain technologies, including installation, configuration, and appropriate troubleshooting steps.
• Improve existing processes through solutions to recurring problems and enhancements to existing solutions or documentation.
• Have mindset to work in a culture of continuous improvement and learning.

Skills Capabilities and Attributes

• AWS Certified · Cloud and Data Centre Server (Windows/Linux) Operations · Infrastructure as Code (Terraform preferred)
• Strong grasp on configuration management tools, such as Puppet and Chef, Ansible.
• DevOps tools such as ADO, Jenkins, Git, etc
• Solid knowledge of protocols such as DNS, HTTP, LDAP, SMTP and SNMP
• Expert in Powershell, Shell, Perl, and/or Python, terraform scripting
• Configuration and asset management
• Security infrastructure management
• Systems engineering & integration
• Willing to work in Night shift / US Business Hours / On-Call as required

What We Offer

Save For Your Future - Equiniti Pension Plan; Equiniti matches your pension contributions up to 10%

All Employee Long Term Incentive Plan (LTIP) – Gives all EQ Colleagues the opportunity to benefit if the current owners successfully sell the company for a profit.

Health and Wellbeing – Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhanced cover.

Employee discounts – Discounts and cashback at your favourite high street stores through our EQ Wins Platform.

Flexible Benefits – The ability to purchase a wide variety of benefits through our flex plan; gadgets, travel insurance, will writing, holiday trading and more.

Time Off – 28 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing.

Winning together – Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed.

Learning & Development – Investment in LinkedIn Learning for all colleagues. 

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.