Seller Success Specialist

The Role:

The Seller Success Specialist is responsible for efficiently and proactively supporting sellers while maintaining excellent communication via phone and email. This role plays a crucial part in ensuring a seamless experience for sellers and contributes directly to Gametime’s mission to provide an above-and-beyond customer experience. The ideal candidate will demonstrate strong problem-solving abilities, adaptability, and product expertise to build loyalty and drive success in this role.

Key Responsibilities:

• Efficiently and proactively communicate with sellers via phone and email.
• Maintain specific margins on order sourcing while managing order flow.
• Respond promptly to orders and internal/external communications requiring attention.
• Deliver an above-and-beyond “WOW” GT experience, assisting customers with their purchasing needs.
• Serve as a passionate product expert, taking ownership of all seller-related questions.
• Build and nurture seller loyalty to foster long-term relationships with Gametime.

Key Competencies:

Technical Skills:

• Proficiency with internet tools and the ability to multitask across multiple sites and systems quickly.
• Familiarity with iOS and Android products, platforms, and devices.

Interpersonal Skills:

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and the capability to make quick decisions under pressure.
• Attentiveness and a customer-first mindset.

Behavioral Competencies:

• Adaptability: Flexible to work weekends, holidays, and variable shifts (6:00 AM to 9:00 PM PST).
• Persistence: Willingness to try new strategies and adapt as needed.
• Team Player: Ability to collaborate effectively while maintaining independence in execution.

Minimum Qualifications:

• High school diploma or equivalent.
• Confident communication skills (written and verbal).
• Experience with ticketing as a customer (sports, concerts, etc.).
• Knowledge of the sports industry, including leagues such as NBA, MLB, NFL, NHL, MLS, NCAA.

Preferred Qualifications:

• Proficiency in Excel or similar data management tools.
• Previous experience in a customer-facing or support role.
• Interest in the sports/live entertainment space.

Performance Metrics:

• Response time and resolution rates for seller inquiries.
• Accuracy in maintaining order margins.
• Seller satisfaction scores and feedback.
• Successful retention and loyalty-building metrics among sellers.

What we can offer:

• Accrued PTO
• Competitive hourly rate & equity package
• Monthly Gametime credits for any event ($1,200/yr)
• Medical, dental, & vision insurance
• Life insurance and disability benefits
• 401k, HSA, pre-tax savings programs
• Wellness programs
• Tenure recognition