Offer summary

Qualifications:

Fluent in Portuguese and English., Previous experience in customer support or a similar role., Excellent written and verbal communication skills., Strong problem-solving and conflict resolution abilities..

Key responsibilities:

Respond to customer inquiries in Portuguese via chats and emails.

Handle and resolve customer complaints effectively.

Maintain accurate records of customer interactions and transactions.

Identify process improvement opportunities and provide feedback to management.

Job description

At Neo Group, where passion meets purpose! As an employee-focused employer, we take pride in cultivating a dynamic workplace where your growth and well-being are our top priorities.

Join us for a rewarding career journey filled with exciting challenges and endless opportunities. Elevate your career with us – your success is our success!

Neo Group is seeking a motivated and customer-oriented individual to join our team as a Customer Support Specialist. As a Portuguese speaking Customer Support Specialist, you will be responsible for providing exceptional service and support to our Portuguese -speaking customers.

Responsibilities:

Respond to customer inquiries and provide prompt and accurate assistance in Portuguese through chats & emails.
Handle customer complaints and resolve issues effectively.
Ensure customer satisfaction through professional and courteous communication.
Maintain detailed and accurate records of customer interactions and transactions.
Identify opportunities for process improvements and provide feedback to management.

Requirements

Fluent in both Portuguese and English.
Previous experience in customer support or a similar role.
Excellent communication skills, both written and verbal.
Patient, empathetic, and customer-focused mindset.
Strong problem-solving and conflict resolution skills.
Confident PC user (aware of cookies/cashу and why/when should clean them).
Having an experience with crypto is huge plus.
Ability to multitask and work efficiently in a fast-paced environment.
Ability to work in shifts - Morning, Afternoon, Night. Ability to work 5 days a week(including weekends).

Benefits

🚀Join us on an exciting journey to shape and revolutionize a new brand in the market
💼 Get ready to enjoy a comprehensive compensation and benefits package designed to enrich your work-life balance and well-being.
🌍 Experience an international work environment with a passionate, motivated and professional team
🏢 Be a part of our modern work environment
Being part of Neo Group means more than just a job. It's about being a part of a vibrant community with over 40 nationalities across 8 global locations. As we embrace a thrilling phase of hyper-growth and scale-up, our success is fueled by the diversity and talent of our team—potentially including you!
Explore Neo Group Further:
For more details about life and careers at Neo Group, visit our Career Website connect with us on Instagram, and engage with us on LinkedIn.

Ready to redefine the future of iGaming with us? Apply today and become a part of something truly spectacular!