Customer Support Agent (French Speaking)

At Neo Group, where passion meets purpose! As an employee-focused employer, we take pride in cultivating a dynamic workplace where your growth and well-being are our top priorities.

Join us for a rewarding career journey filled with exciting challenges and endless opportunities. Elevate your career with us – your success is our success!

Neo Group is seeking a motivated and customer-oriented individual to join our team as a Customer Support Specialist. As a French-speaking Customer Support Specialist, you will be responsible for providing exceptional service and support to our French-speaking customers.

Responsibilities:

• Respond to customer inquiries and provide prompt and accurate assistance in French through chats & emails.
• Handle customer complaints and resolve issues effectively.
• Ensure customer satisfaction through professional and courteous communication.
• Maintain detailed and accurate records of customer interactions and transactions.
• Identify opportunities for process improvements and provide feedback to management.

Requirements

• Fluent in both French and English.
• Ability to work rotational shifts - Morning, Afternoon, Night. (including some weekends).
• Previous experience in customer support or a similar role.
• Excellent communication skills, both written and verbal.
• Patient, empathetic, and customer-focused mindset.
• Strong problem-solving and conflict resolution skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Having an experience with crypto is huge plus.
• Ability to multitask and work efficiently in a fast-paced environment.

Benefits

• Remote opportunity
• Interesting product.
• Salary and bonuses based on your performance.
• Learning opportunities.
• Career growth prospects.