Offer summary

Qualifications:

Strong communication skills, both verbal and written., Experience in customer service or hospitality is preferred., Ability to handle multiple tasks and prioritize effectively., Familiarity with reservation systems and processes..

Key responsibilities:

Process and manage all guest reservations efficiently and courteously.

Answer and direct incoming calls to the appropriate personnel or department.

Handle guest inquiries and resolve complaints in collaboration with Café Managers.

Maintain accurate records of reservations and ensure timely updates on any changes.

Job description

About Penbrothers

Penbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.

About the Client

Our company opened in 1999 as a cozy cafe hidden within the project shop clothing store. This charming and understated spot quickly gained a following for its hearty takes on the savory cafe classics, famous truffle shoestring fries and indulgent cakes, puddings and tarts. thoughtfully detailed interiors, lush surroundings, friendly and relaxed service and generous portions have made this homegrown Singapore brand an internationally recognized local favorite. Our company is the place for legendary brunches and lazy afternoon teas, romantic dates and friendly celebrations in beautiful surroundings.

About the Role

The Reservation Officer handles and processes all reservations from guests. Handles all reservations in a friendly and efficient manner, helping guests with enquiries and requests.

What you’ll do

Answer, screen and direct/transfer all incoming calls to the relevant/appropriate personnel or department
Liaise closely with all HQ departments and restaurants in a professional, courteous, and timely manner
Have a complete understanding of reservation and operational processes, procedures and policies
Records/key in all reservations and messages accurately
To update immediately and accurately if there are any changes to reservations
To handle any queries and/or requests from guests promptly and accurately
To resolve complains generated from dissatisfied guests through direct interaction with Café Managers
Receive, record, organize and file correspondences, faxes, emails and administrative messages concerning difficulties encountered with a reservation with any restaurants
Greet & assist internal and external guests to ensure a high level of service experience
Maintain a good work relationship with colleagues from all departments
Perform other ad-hoc duties/projects assigned by supervisor