Offer summary

Qualifications:

1+ years of customer service experience, Advanced English verbal and written skills, Strong communication skills over the phone, Ability to work flexible hours including weekends and holidays..

Key responsibilities:

Assist guests and travel agents with vacation needs via inbound calls

Provide recommendations and confirm reservations at hotels

Answer inquiries about resort amenities, services, and policies

Serve as a liaison between guests and hotel management for special requests.

Job description

Nuvola, a Sabre´s company is looking for a Reservation Agent within our Hospitality unit that takes inbound calls for a dedicated hotel or multiple properties. This role serves the first point of contact for online shoppers and travel agents, when looking to select their accommodations. We strive to provide the guest with the best experience from the first phone call.

This is a full-time remote position based in Colombia. Ideal candidates must be available to work 5 days a week, including Saturdays, Sundays, and national holidays with a 9-hour daily shift( including lunch break).

What does a Customer Service Reservation Agent do?

Assist our guest and travel agents with their vacation needs via inbound calls
Provide recommendations on suitable options while confirming reservations at our collection of internationally distinguished hotels
Answer inquiries pertaining to the resorts’ amenities, services, and policies
Aid guests with any special requests for their stay such as dinner reservations, airport transfers, city tours, etc
Serve as a liaison between the guest and hotel management to fulfill requests.

Job Requirements

1+ years of customer service experience
Advanced English verbal and written skills
Fluent internet connection
Passion to provide a great customer experience over the phone

Benefits

Work remotely
Annual Performance bonus plans
Development opportunities in country or globally
We offer a competitive private health insurance for employees and eligible children
Daily meal allowance
Life Insurance
Corporate Social Responsibility opportunities
Recognition and acknowledgement programs

Salary

The rate of pay is 42,000,000 Colombian pesos/year, across 14 pay periods, at 3 million Colombian pesos/month.

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