Offer summary

Qualifications:

Bachelor's Degree required., 5 years of experience in ServiceNow platform ownership and/or implementation., Strong executive-level communication skills, both verbal and written., Exceptional project management, facilitation, and organizational skills..

Key responsibilities:

Collaborate with vendor and internal teams to drive the ServiceNow implementation.

Serve as the primary liaison between internal stakeholders and external partners.

Provide clear and timely reporting on implementation progress and risks.

Ensure alignment across workstreams to support desired outcomes and delivery milestones.

Job description

Our Client, a Health Insurance company, is looking for a ServiceNow ITSM Implementation Consultant for their Remote location.

Responsibilities:

The ServiceNow ITSM Implementation Consultant shall collaborate with vendor and internal teams to develop or refine, maintain, and successfully drive the organization’s ServiceNow implementation to achieve ROI commitments and desired outcomes, including centralized practices, cost efficiencies, business process improvement, and enhanced user experience.
40% Provide ServiceNow implementation subject matter expertise to validate, improve, and maintain a clear and actionable implementation roadmap and plan.
Apply deep knowledge of the ServiceNow platform and implementation best practices to ensure proper sequencing, alignment around priorities, dependency management, risk mitigation, and engagement of the right stakeholders at each phase.
40% Serve as primary liaison between internal stakeholders and external implementation partners, facilitating collaboration across process owners, technology teams, internal change management, and training resources.
The consultant ensures that all workstreams are aligned in support of desired outcomes and delivery milestones.
20% Ensure strong leadership engagement by providing clear, timely reporting on implementation progress, risks, and key decisions. Facilitate regular updates to executive sponsors and steering committees, escalate issues that require intervention or decisions, and drive alignment across competing priorities.
Ensure transparency and accountability throughout the implementation, helping leadership and key stakeholders stay informed, engaged, and empowered to remove barriers in support of successful execution.

Requirements:

Education Level: Bachelor's Degree
Experience: 5 years experience in ServiceNow platform ownership and/or implementation
Broad experience with Service Now implementations like ITSM, HR Service Delivery (HRSD), Workplace Service Delivery (WSD), automation, reporting, and integrations with existing applications
Strong executive-level communication skills, both verbal and written
Follows evolving market, industry and consumer trends
Exceptional project management, facilitation and organizational skills
Excellent relationship management skills
Strategic thinker, problem solver, and a collaborator who can drive engagement and discussions

Why Should You Apply?

Health Benefits
Referral Program
Excellent growth and advancement opportunities

As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.

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