Job description

Job Summary

We are seeking a Technical Program Manager/ Customer Success Manager to work at Axlora, a fast-growing, bootstrapped fractional technical department dedicated to startups. Startups are fighting to stay alive, and in order to keep engineers focused on the core roadmap, we take compliance, cybersecurity, and IT off their already-full plates as a fractional department.

In this role, you will report directly to our COO and will work directly with multiple dozens of top-tier startups.

Responsibilities

Internal work

Setting up new customers in project management system
Compiling and cleaning customer data as we get it
Owning customer project timelines via internal project management systems
Verifying technical evidence in GRC platforms

Customer-facing work

Organizing evidence into GRC platforms (e.g. Vanta), completing non-technical tasks as part of various compliance frameworks
Writing updates to customers
Preparing agendas with pre-work for customer meetings
Scheduling and running synchronous meetings
Owning the response timing and quality to customers

As you become familiar with the role, we welcome you to build or suggest automations to make your life better, and ensure all work is of the highest quality.

Axlora Company Outcomes

Customers get a first response time of <30 minutes, instant where possible

Deliverables are accurate and high quality

All timelines are respected

No reminders from customers, we do not let anything fall through the cracks

No work we could have done is done by a customer

All rollouts feel magical

All mainstream risks are mitigated & communicated

Customers are never told a lie

No person is treated with disrespect

Qualifications

Work experience in fields related to software engineering, management consulting, product management, project management
New grads are welcome to apply
Traits that will succeed in this role:

Sociable and sharp: would enjoy interacting with customers all day, can hold themselves well with executives and all different types of people
Extremely organized: will not let any details slip through the cracks, whether for themselves or for the entire team
Technical and loves tech: not necessarily pursuing software engineering as a career, but you understand the modern tech stack and love learning new pieces of technology