Program Management Manager - Mastery - PgM

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At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!

Role Overview

As the Operations Team Manager, you are primarily responsible for overseeing, managing and evaluating the effectiveness of a workflows operations team while guiding and developing a strong team of program managers.

You will be responsible for leading a team of project managers who coordinate projects through various project management processes as defined by the business. Day to day, you will work with external Subject Matter Experts, Program Managers, Learning Specialists, and Operations Managers within GOC to ensure on-time and quality deliverables.

Position Responsibilities

• Oversee a team of program managers who will provide end-to-end project management in collaboration with Mastery’s PMO for learning programs and prioritized projects
• Ensure transparency of operations and ongoing projects to the Google team through regular business reviews with management and stakeholders and regular portfolio health checks
• Work closely with stakeholders to ensure swift and reliable resolution of open issues
• Monitor overall success of project delivery
• Review performance data from the operations teams to evaluate the effectiveness of individual influencers
• Ensure teams have all necessary resources to perform delivery work.
• Document process improvement opportunities and facilitate the change management process to enact those improvements
• Serve as incident manager and confirm the reporting incident validity, category, and priority level
• Perform root cause analysis for operational issues as needed with a solutions focused resolution intent
• Assess the feasibility of proposed problem resolutions, including the resource availability and project schedules; review and approve workarounds and resolutions
• Develop, coach, and guide program managers with an eye towards skill development, ability refinement, and overall growth in role
  
  

Required

Required Skills:

• 10+ years of experience in a program management environment
• 5+ years of people management experience
• Excellent verbal and written English language skills
• Experience presenting operations/project reports to audiences with varying levels of expertise
• Experience managing an agile team of project managers within a global project management environment
  
  

Preferred Qualifications

Preferred Qualifications:

• Demonstrated ability to be customer-oriented in handling communications and issues
• Experience working in a learning management environment
• Experience using project management software such as Asana, SmartSheets, Monday, etc.
• Experience working within a Democratic PMO
• Experience creating operations reports and surfacing actionable data points.
• PMP or similar certification
• Experience managing in a PMI or ADDIE driven organization
  
  

Required Certification(s)

• N/A
  
  

Benefits

• We support you with competitive wages and comprehensive health care including medical, dental and vision coverage
• We support your family with gender-neutral baby bonding leave, 14 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
• We support your teams with free daily lunch, fully stocked micro-kitchens, and culture clubs and employee resource groups that let you share what you care about
  
  

At the Google Operations Center, we don't just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our products, and our community. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.