Offer summary

Qualifications:

Passion for retailing excellence and knowledge of the retail industry., Strong verbal and written communication skills., Hands-on knowledge of retail operations and familiarity with retail POS applications., Ability to establish trust and advocate for clients..

Key responsibilities:

Conduct face-to-face and web-based training sessions for clients.

Help clients optimize their business processes and align them with their system’s processes.

Provide telephone assistance to clients for problem-solving and determine if issues are technical or procedural.

Own the client relationship post-installation and advocate for their needs within the company.

Job description

About Us:

RecruitGo is a leading Employer of Record (EOR) company specializing in bridging top talents in emerging markets with global clients. Our services enable businesses to hire, manage, and pay employees internationally with ease. We are committed to providing seamless and efficient solutions to our clients and fostering a dynamic and inclusive work environment for our team.

Position Overview

RecruitGo is seeking a passionate and knowledgeable Education Consultant based in the Philippines to join our team. In this client-facing role, you'll be at the forefront of empowering retailers to get the most out of their technology.

Responsibilities:

Conduct face-to-face and web-based training sessions
Help clients to optimize their business processes and ensure they are aligned with their system’s processes.
Telephone assistance for clients to solve “how to” problems.
Determine if a client’s problem is a technical issue rather than a “how to” problem and, if so, transfer the call to the tech desk.
Apply retail best practices in all education opportunities. You’re not just teaching a system – you’re teaching our clients how to improve every aspect of their retail operation.
Arrange for equipment replacements when your peers on the tech team determine the hardware has failed.
Own the relationship with the client in the years after the installation. This means that you will:
Continually train to help clients continually improve.
Advocate for your clients within the company. Make sure their problems are routed and resolved.

Requirements:

A passion for retailing excellence. Knowledge of the retail industry and a desire to be a leader within it.
A reputation as an outstanding coach/mentor to your store’s staff.
The ability to easily establish trust. A willingness to empathize with our clients and advocate for them.
A desire to learn the skills required to be a great retail consultant and software instructor
Hands-on knowledge of retail operations:
cash management/drawer management
receiving processes
physical count processes
inventory adjustments
shrink management
clock-in/clock-out
replenishment
A natural with computers – you need not be a technician, but you certainly know your way around computers:
Microsoft Word & PowerPoint
Email
Retail POS applications
Receipt Printers and barcode scanner.
Strong verbal and written communication skills. This isn’t a boilerplate statement. A big part of your role is communication and you need to know that this is an area where you excel.

Why RecruitGo?

RecruitGo seamlessly links world-class business partners with top-tier global talent in emerging markets. Secure legal employment through our Employer of Record services and embark on a journey to unparalleled professional opportunities.

Work Set up: Remote setup
Work Schedule: Mondays to Fridays; 8:00 AM till 5:00 PM Pacific Time
Working Device: Will be provided
Diverse Challenges: Each day offers fresh opportunities and unique challenges that keep your work engaging and rewarding.
Team Collaboration: Join forces with a supportive team, where your insights and contributions are valued.
Inclusivity: Be part of an inclusive and diverse workplace that values your contributions. Work with the internal team to ensure timely delivery of services to clients and ensure that clients & expectations are met.

Required profile