Implementation Manager

Who We Are:

Nonstop Administration and Insurance Services, Inc. is a fast-growing health insurance organization with a firm belief that everyone should have access to high-quality, affordable healthcare. We offer an employer-sponsored group health insurance solution called Nonstop Wellness to achieve this goal.

What Nonstop Is Looking For:

Nonstop Administration and Insurance Services, Inc. is seeking an Implementation Manager who has a strong/proven background in both health insurance and client service. In this role, you will be overseeing all new client implementations, with high volume in Q2 and Q4.

A strong attention to detail, solid communication skills, confidence, and diplomacy are imperative to be successful in this position. Exceptional project and process management skills are also a must, as is the ability to work independently and juggle many competing priorities. You must be highly organized and have exemplary time management skills.

Primary Responsibilities:

You will be responsible for managing new client implementations and coordinating with internal teams to make sure all tasks are met by stated deadlines. You will be the main client facing contact for new clients/partners. Our high volume periods are Q2 (April-June) and Q4 (October-December), with Q4 being our busiest season. You will also oversee compliance paperwork for new and existing clients, including ongoing storage and management.

Day-to-day responsibilities:

• Provide project leadership to manage the full deployment lifecycle for new clients, from internal project kickoff to implementation wrap up
• Coordinate and host meetings with both internal teams and with new clients/partners
• Collaborate with external client/partner teams to understand evolving needs and communicate potential approaches to address them
• Coordinate ongoing care for all new clients/partners, including responding quickly to their requests, regularly checking in with them throughout the implementation process, and providing regular updates
• Use our project management system (JIRA) to ensure all tasks are being completed by internal teams, update reports/dashboards, and quickly address issues when they arise
• Identify and mitigate risks and advise internal stakeholders on issues, driving any and all to resolution
• Identify process improvement opportunities, including hosting post-implementation cycle retrospectives, and create structured approaches to close gaps
• Set up weekly meetings with key internal stakeholders to review status and progress of implementations
• Complete all new client paperwork, ensure it is signed by the client and/or partner, and store it in our Google Drive system. Maintain records of all paperwork (both for new and existing clients) and manage any necessary updates and signatures

Qualifications:

• Licensed (or ability to be licensed) with the DOI to sell Accident and Health and Life
• Bachelor's degree preferred
• 3-5+ years of experience in health insurance
• Ability and inclination to travel occasionally, for training purposes 
• Proven experience with project management
• Exceptional client service/communication skills
• Experience with Google Suite (Google Slides/Docs/Sheets)
• Experience with JIRA (or a comparable project management tool) not required
• Appetite for balancing competing-priorities and working with multiple teams simultaneously
• Self-starter who is comfortable asking for help when needed
• Comfortable working under pressure in a fast-paced environment
• Ability to work independently and remotely**
• Advanced problem resolution skills and communication abilities
• Excellent presentation and listening skills
• Demonstrated go-getter attitude with a strong desire to grow with Nonstop and support our mission

Preferred Skills and Experience:

• Proficient with Google Suite products (Sheets, Docs, etc.) or equivalents
• Familiarity with medical insurance and medical benefits 

Physical Requirements: 

• Prolonged periods sitting at a desk and working on a computer per day
• Repetitive use of fingers, hands, elbows, arms, including typing, reaching, grasping, and writing
• Ability to lift, carry, push, pull, and carry 5-30 pounds occasionally
• Hearing and speaking ability sufficient to carry on a conversation with another individual (or groups of individuals) in person and over the telephone.
• Visual ability sufficient to read and produce printed material and information displayed on a computer screen.

Perks and Compensation:

• Full-time / Non-exempt / Hourly Position 
• Pay Rate: $70K
• Internet Reimbursement
• Fully Remote Position (Virtual / Work From Home)
• Monday - Friday schedule with No Weekends!!
• 401(k) plan participation with employer-matched contributions
• Full medical, dental, and vision benefits with 100% employer-paid premiums after the introductory period is met
• Voluntary Benefits offered for employees and dependents

Nonstop provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.