Talent Acquisition Team Leader - Recruitment Operations | Philippines

Peak Support and our Work-from-Home PLUS model 

At Peak Support, we are dedicated to providing exceptional service to our clients and an exceptional work environment for our team members.  

We don’t do this with ping pong tables or video games. We do it by creating a positive, encouraging and performance-driven culture that enables our team members to build rewarding, long-term careers. We’re proud that our Glassdoor rating of 4.5 is the highest in the Business Process Outsourcing industry. 

Peak Support offers all the convenience of working from home, with the benefits of working for an established organization with an exceptional team and tremendous opportunities for growth. Peak Support has been 100% remote since day one, so we have built a culture and a set of processes that support the success of our remote team members. 

We are seeking a dynamic and results-driven Talent Acquisition Team Leader to lead and develop our recruitment efforts. The ideal candidate will possess strong leadership abilities, excellent communication and interpersonal skills, and a keen focus on continuous improvement.

Key Responsibilities:

• Team Leadership & Operations: Lead a team responsible for end-to-end recruitment, managing high-volume hiring, and day-to-day recruitment operations.
• Secondary Point of Contact: Serve as the secondary point of contact for recruitment-related concerns when the Talent Acquisition Manager is unavailable, ensuring smooth communication across stakeholders.
• Talent Sourcing & Strategy: Direct efforts to create innovative, proactive recruitment strategies. Coach the team in collaborating with cross-functional stakeholders to ensure high-quality candidate pipelines that meet business needs.
• Data-Driven Decision Making: Analyze recruitment data to identify gaps, trends, and opportunities. Contribute to the development of key recruiting metrics and analytics to drive informed decision-making and measure team performance.
• Role Specification Expertise: Develop an in-depth understanding of job requirements, including experience, skills, and competencies needed for success in each role.
• Cross-Functional Collaboration: Partner with HR, Payroll, and Tech teams to share market insights and develop strategies for attracting and retaining top talent.
• Problem Solving & Process Improvement: Identify challenges and common trends in recruitment. Collaborate with the leadership team to develop and implement action plans for continuous improvement.
• Confidential Interviews: Conduct critical and confidential interviews as needed to ensure high-quality recruitment decisions.

Key Qualifications:

• Exceptional Communication Skills: Strong ability to build relationships with both internal and external stakeholders.
• Analytical & Problem-Solving Ability: Proven track record of analyzing data, identifying trends, and recommending effective solutions.
• Detail-Oriented Decision-Maker: Demonstrates excellent judgment and precision in all aspects of decision-making.
• Leadership in Fast-Paced Environments: Proven ability to manage and prioritize multiple recruitment initiatives under tight deadlines.
• Proactive & Results-Focused: Ability to take ownership of tasks and drive continuous improvement in recruitment processes.
• Team Leadership & Development: Experience in mentoring, coaching, and developing high-performing teams.
• Critical Thinking: Strong analytical capabilities with the ability to interpret complex data and translate it into actionable insights.
• Confidentiality: Maintains the highest level of confidentiality and professionalism at all times.
• Industry Awareness: Up-to-date with industry trends, preferably with a deep understanding of the recruitment landscape in our sector.

If you are a strategic thinker with a passion for building high-performing teams and driving recruitment excellence, we would love to hear from you!