Customer Success Manager (LATAM)

This is a remote position.

Join our client’s growing company as a Customer Success Manager. This role offers potential for advancement and focuses on retaining, developing, and growing business from existing clients.

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Duties & Responsibilities:

• Drive client satisfaction and achieve business goals.
  

• Collaborate with internal teams to align client goals with our client’s localization solutions.
  

• Provide feedback to optimize service quality and client satisfaction.
  

• Represent their client professionally.
  

• Manage and close opportunities within accounts.
  

• Report activities to management.
  

• Lead tender/proposal activities and engage necessary resources.
  

• Motivate team members to ensure high client satisfaction.
  

• Attend and present at customer and internal meetings.
  

• Support marketing and revenue-generating activities.
  

• Monitor client processes and stay updated with changes.
  

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Requirements

Preferred Requirements:

• Integrity, ambition, vision.
  

• Strong organizational skills.
  

• 2-3 years of relevant experience in account management and localization.
  

• Passion for customer success and creative problem-solving.
  

• Excellent analytical, communication, and presentation skills.
  

• Experience with client portfolios and consultative sales.
  

• Third-level qualification and formal sales training preferred.
  

• Familiarity with CRM solutions, preferably Salesforce.com.
  

• Effective time and productivity management.
  

• AI Experience & knowledge a plus