Facilities Service Coordinator

This is a remote position.

Schedule:

• 35 hours per week
  
• Monday through Friday,
  
• 10:30 AM - 6:00 PM Worcester, MA time
  
• with a 30 minute unpaid break
  

We’re seeking a detail-oriented and tech-savvy Facilities Service Coordinator to play a crucial role in our client’s facilities maintenance operations. In this position, you’ll be at the heart of a sophisticated job management system, ensuring seamless communication between field technicians, clients, and the internal team. You’ll have the opportunity to develop a deep understanding of the facilities maintenance industry while honing your administrative and organizational skills. Your efficiency and attention to detail will directly contribute to the success of field operations and client satisfaction. This role offers a unique blend of traditional administrative tasks and cutting-edge systems management, providing an exciting opportunity for professional growth in a dynamic industry.

• Utilize our scheduling systems as well as Service Channel systems to manage real-time job check-ins and check-outs for field technicians
  
• Execute precise data entry, including dialing phone numbers and inputting customer-specific PINs and tracking numbers for job updates
  
• Craft professional emails to clients, addressing additional funding needs for ongoing projects
  
• Craft professional emails to clients to provide clients updates regarding the status of jobs that they have scheduled with us
  
• Respond to client emails that are inquiring for job completion details, pictures, and paperwork
  
• Maintain a meticulously organized digital filing system, ensuring all paperwork and documents are properly stored and easily accessible
  
• Process and categorize payment remittances, linking them accurately to corresponding job files
  
• Perform critical data entry tasks related to job management, contributing to the overall efficiency of our operations
  
• Continuously update and maintain our digital records, ensuring accuracy and timeliness of information
  
• Collaborate with team members to streamline administrative processes and improve overall operational efficiency
  
• Communicate with our office staff via the phone, email, and video chat as necessary
  
• Communicate with clients via phone and email
  
  

Requirements

• Sharp attention to detail and exceptional organizational skills, with a talent for managing multiple tasks in a fast-paced environment
  
• Strong English language proficiency, both written and verbal, to ensure clear communication with clients and team members
  
• Proficiency in basic office software and a demonstrated ability to adapt to new technological systems quickly
  
• Self-motivated with excellent time management skills, capable of working independently in a remote setting
  
• Strong problem-solving abilities and a proactive approach to addressing administrative challenges
  
• Reliable high-speed internet connection and a comfortable, distraction-free home office setup
  
• Passion for learning and growing within the facilities maintenance industry
  
• Previous experience in administrative roles is a plus, but not required – we value your ability to learn and adapt quickly
  
• Must have 2 monitors (a laptop can be considered a 2nd monitor)