Offer summary

Qualifications:

Previous experience in the healthcare industry or a medical background is required., Demonstrated expertise in virtual communication platforms, especially Zoom., Strong understanding of HIPAA compliance and healthcare privacy regulations is essential., Excellent organizational and time management skills are necessary for managing multiple clients..

Key responsibilities:

Manage and coordinate virtual client care sessions through video conferencing platforms.

Facilitate seamless client experiences by managing digital meeting spaces and virtual waiting rooms.

Maintain detailed digital records while adhering to HIPAA compliance standards.

Coordinate with healthcare team members to optimize client care delivery.

Job description

This is a remote position.

Role Name: Virtual Case Manager

Schedule:

9:00 AM - 6:00 PM San Diego, CA time, Monday to Friday with 1 hour of unpaid break

Client Timezone: Pacific Time (PST)

Client Overview

Join an innovative mental health services organization that’s revolutionizing healthcare delivery through virtual solutions. This forward-thinking nonprofit is dedicated to making mental health support accessible and convenient through cutting-edge digital platforms. With a mission to transform lives through technology-enabled care, they’re pioneering the future of mental health services delivery.

Job Description

Step into a dynamic role where you’ll be at the forefront of virtual mental healthcare delivery, combining healthcare expertise with digital innovation. As a Virtual Case Manager, you’ll facilitate life-changing connections between clients and mental health services through state-of-the-art video conferencing platforms. This position offers an opportunity to make a meaningful impact while working in a modern, flexible environment that embraces the future of healthcare delivery. You’ll be instrumental in ensuring seamless service delivery, coordinating virtual care sessions, and maintaining exceptional client relationships in a fully remote setting.

Responsibilities

Manage and coordinate virtual client care sessions through video conferencing platforms
Facilitate seamless client experiences by managing digital meeting spaces and virtual waiting rooms
Schedule and coordinate client appointments while maintaining optimal service delivery flow
Provide compassionate client support through various digital communication channels
Execute efficient virtual room management and participant coordination during sessions
Ensure smooth technical operations of virtual service delivery platforms
Maintain detailed digital records while adhering to HIPAA compliance standards
Coordinate with healthcare team members to optimize client care delivery
Implement and maintain virtual client engagement protocols
Monitor and manage client scheduling systems to maximize service efficiency

Requirements

Previous experience in healthcare industry or medical background required
Demonstrated expertise in virtual communication platforms, especially Zoom
Strong understanding of HIPAA compliance and healthcare privacy regulations
Excellent virtual communication skills and professional online presence
Proven ability to manage multiple clients and schedules in a virtual environment
Experience with digital healthcare delivery systems preferred
Strong technical aptitude and ability to troubleshoot basic connectivity issues
Exceptional organizational and time management skills
Ability to work independently in a remote environment
Reliable high-speed internet connection and quiet home office space required
Commitment to maintaining client confidentiality and professional boundaries in a virtual setting