Accommodation Specialist

The next part of your journey is right around the corner — with The Standard.

A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer-first mindset and an intentional focus on building strong teams across the nation, we’ve been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers. Our high-performance culture focused on operational excellence thrives thanks to remarkable people united by compassion and a customer-first commitment. Are you ready to make a difference?

Job Summary

This position serves as the first point of contact for employees requesting a job accommodation in support of a qualifying disability that might be limiting their ability to perform the essential functions of the job. Helps employees regarding accommodation requests of simple to complex scope. Assesses and triages the requests and provides guidance to employees while ensuring a frustration-free experience.

Develops accommodation suggestions for employer’s approval.  Consults with employers about accommodation options, processes, correspondence, and problem solving for issues.  Attends status meetings with employers. 

Individuals in this role have exceptional communication and organizational skills, superior attention to detail, an ability to prioritize in a fast-paced environment, strong analytical and critical thinking skills, along with the customer service focus that employees expect at The Standard.

Principal Duties & Responsibilities:

• ADA Acumen: Provide subject matter expertise by demonstrating a high level of understanding of the ADAAA law and guidelines established by the EEOC, articulating the purpose of the ADA and provide an overview of the law for employees and employers.

• Case Management: Provide expert and timely case mgmt. for ADA claims using a strong understanding of ADA case management processes and guidelines for cases of simple to moderate complexity.

• Employee Interaction:  Fosters trust and rapport with employees through case mgmt. with the intention to create accommodation options to support employees’ return to work or stay at work.

• Employer Interaction:  Provide account management and subject matter expertise to employers for ADA claims needs, offering guidance on ADA laws, claims processes, systems, case reviews, process questions, or other customer service issues.

Skills and Background You’ll Need

• Experience:  Two (2) to four (4) years of demonstrated progressive experience with disability accommodation, absence management, return to work, claim administration and reporting or the equivalent combination of education and/or relevant experience.

• Preferred professional licensure or certification:  PHR, CPDM, ADA certification. 

• Proven track record of being successful with providing support and guidance to employees and employers as it relates to accommodations.

• Education:  Bachelor’s degree in business, science, or related field; or equivalent work experience in human resources, leave management or benefit management.

Key Behaviors of a Successful Candidate

• Driving Success: Acts with urgency, pursues ambitious goals and shows resilience in the face of obstacles and setbacks.

• Adaptability: Sees possibilities in changing circumstances, accepts and understands change and alters behavior as necessary.

• Customer Focus: Understands and anticipates both internal and external customer needs and develops customer-inspired solutions that exceed expectations.

• Improvement Mindset: Continually seeks new ways to create business/ customer value by identifying and implementing opportunities for improved efficiency, effectiveness, and innovation.

• Winning Together:  Actively engages colleagues to achieve shared outcomes by developing trust, inviting diverse perspectives, and pushing to bring the best ideas forward.

Why Join The Standard?

We have built an enduring legacy of stability, financial strength and exceptional customer service through the contributions of the service-oriented people who choose to work at The Standard. To ensure we can attract and retain the best talent, when you join The Standard you can expect:

• A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions

• An annual incentive bonus plan

• Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure

• A supportive, responsive management approach and opportunities for career growth and advancement 

• Paid parental leave and adoption/surrogacy assistance

• An employee giving program that double matches your donations to eligible nonprofits and schools

In addition to the competitive salary range below, our employee-focused benefits support work-life balance. Learn more about working at The Standard.

• Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on a variety of factors including individual and organizational performance.

Salary Range:

Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Equities, Inc. and StanCorp Investment Advisers, Inc., marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender identity, sexual orientation, age, disability, or veteran status or any other condition protected by federal, state or local law. The Standard offers a drug and alcohol free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on Standard property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation, employment, education and licensing verification as a condition of employment. All employees of The Standard must be bondable.