Senior Linux System Administrator (REMOTE OPTION)

Who we are:

Globalstar pioneered personal safety by introducing its SPOT Satellite GPS Messenger in 2007. Today, leveraging its low-earth orbit (LEO) satellite constellation, Globalstar reliably connects and protects assets, transmits key operational data, and saves lives – from any location – for consumers, industrial companies and government agencies in over 120 countries. With a portfolio that includes SPOT GPS messengers, next-generation IoT products and modems, and cloud-based telematics solutions, Globalstar’s cost effective satellite-powered innovations give users visibility and intelligence for improving safety and operational efficiencies.

What we offer:

• Work/Life Balance:  Paid Time Off, Paid Holidays
• Financial Benefits:  401(k) Plan with Company Match, Employee Stock Purchase Program, Voluntary and Company Paid Group Life Insurance, Short- and Long-Term Disability Insurance, Medical FSA, Dependent Care, Competitive Salaries
• Health & Wellness:  Health Insurance, Dental Insurance, Vision Insurance, Employee Assistance Program, Comprehensive and Interactive Wellness Program

Job Summary: 

A Senior Linux Administrator supports deployment and maintenance tasks with company Linux servers, and specialized appliances, both on premises and in cloud (AWS).

Supervisory Responsibilities:

None

Duties/Responsibilities:

• Responsible for the maintenance, configuration, and reliable operation of Linux servers, virtualization, and network connectivity on premises and in the cloud.
• Responsible for patching, disk management, package management, security hardening and vulnerability remediation for Linux servers on premises and in cloud.
• Responsible for creating and modifying users and groups with sudo permissions.
• Install and upgrade software, manage virtual servers, and integrate automation processes.
• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.
• Install and upgrade software on user systems including Operating System patches.
• Work with the customer (end users) to understand their computing needs and make sure their system can accommodate their use case.
• Monitor systems for appropriate use in accordance with established IT policies.
• Backup and restore user data and profiles.
• Troubleshoot hardware and software problems on end user systems.
• Provide excellent customer service when users are having difficulty with their systems.
• Answer incoming calls from clients and perform evaluation of their problem.
• Document troubleshooting and remediation steps in JIRA ticketing system.
• Follow up on outstanding requests and ensure timely resolution.
• Create accounts and configure hardware as part of onboarding process.
• Setup and configure Windows desktop operating systems from scratch and with imaging tools.
• Manage and monitor internal assets to ensure accurate inventory records.
• Other duties may be added and/or assigned as needed.

Skills and Competencies:

• Excellent verbal and written communication skills, including the ability to interact clearly and concisely with all departments and levels of management with a strong focus on customer service
• Excellent organizational skills with attention-to-detail
• Ability to meet multiple deadlines in a fast-paced environment
• Ability to effectively manage time and prioritize tasks
• Ability to act with integrity, professionalism, and confidentiality
• Proficiency with Microsoft Office
• Familiarity with NetSuite
• Strong understanding of certificate management, CI/CD pipelines for Linux systems
• Strong understanding of DNS, NIS, NFS, Red Hat IDM, FreeIPA, ftp, remote access, and security management
• Strong logical skills and computer architectures and user interface concepts
• Familiarity with Azure Active Directory to manage user accounts
• Basic understanding of TCP/IP and networking protocols
• Basic understanding of mobile platforms (iOS and Android)
• Ability to create quality documentation for procedures and record keeping
• Highly skilled in troubleshooting techniques

Education, Experience, and Licenses/Certifications:

• College diploma or equivalent work experience
• 5+ years of system administration experience
• Working knowledge of virtualization, VMWare, or equivalent
• Experience with AWS networking protocols
• Experience with Microsoft Windows, Macs and Linux operating systems
• Experience loading and installing client applications from scratch and using remote deployment tools (Ansible)
• Experience installing and configuring Mac and Windows Desktop Operating Systems
• Experience with Satellite and Landscape preferred

Physical Requirements:

• Willingness and ability to travel as needed
• Willingness and ability to work after regularly scheduled hours as needed
• Ability to sit at a desk for prolonged periods working on a computer (4 to 8 hours)
• Ability to operate the equipment used for the job
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job
• Ability to lift 30 pounds for short periods while racking equipment

Marginal Functions:

A review of this job description may have omitted some of the marginal functions of the position that are incidental to the performance of the job duties and responsibilities.  This job description, in no way, states or implies that these are the only duties and/or responsibilities to be performed by the employee in this position.  The employee in this position will be required to follow any other job-related instructions and to perform any other job-related duties requested by his/her supervisor.