ServiceNow Implementation Consultant

Summary

Designs technical solutions on ServiceNow platform as architect with Service Management team at Logicalis.  Works directly with customer to validate processes, gather requirements, and design solutions; engages with development team to see solutions come to reality.

Essential Duties and Responsibilities

• Performs implementations of ServiceNow solutions for customers, including development of solution designs, implementation plans and documentation.

• Satisfies customer’s technology services and solution requirements using Now Create methodology.

• Works directly with customer to gather requirements, design solutions, and build proof of concepts and implementation solutions.

• Delivers consultative-based knowledge transfer and documentation to Logicalis’ customers.

• Works with PMO in scheduling and managing engagements.

• Works with Logicalis’ customers to perform assessments and health checks, along with new implementations and enhancements to existing ServiceNow instances.

• Leads development effort in 3 ServiceNow areas: ITSM, ITOM, ITAM, ITBM, CSM, etc.

• Leads scrum activities which entails sprint planning and story creation for development team.

• Provides live demonstrations of solutions being developed.

• Establishes relationships with clients by demonstrating strong listening skills.

• Builds credibility and trust by delivering what has been promised within established timeframes.

• Maintains focus on client satisfaction and expectation management.

• Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values.

• Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.

• Supports and conducts self in a manner consistent with customer service expectations.

Supervisory Responsibilities     

This job has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience/Technical Requirements/Certifications                                   

Equivalent combination accepted.                                 

Education 

• Bachelor’s Degree in a related field.

Experience / Technical Requirements

• 4 years’ experience implementing and developing in ServiceNow.

• Expert knowledge in the following ServiceNow concepts:

• Java scripting, HTML, AJAX, CSS

• Configuring ServiceNow connections with LDAP, SSO, SAML

• Integrations using Integration Hub, REST web services, data imports

• Service Portal

• Programming with understanding of programming principles and logic

• Proficient in IT Asset Management area.

• Proficient use of all Microsoft Office applications

Certifications

  One or more of the following:

• Information Technology Infrastructure Library (ITIL) Foundation

• Certified System Administrator

• Certified Implementation Specialist - IT Service Management

• Certified Implementation Specialist – Hardware Asset Management

• Certified Implementation Specialist – Software Asset Management

Other Skills and Abilities

• Excellent written and verbal skills; confidently and professionally interacts with external clients and internal teams.

• Ability to manage time across multiple projects.

• Ability to consult with client to ascertain and define need or requirements for the scope of work required to obtain solution.

• Self-starter with excellent organizational, administrative and interpersonal skills.

• Excellent time and prioritization management; multitasks to accommodate requests from multiple clients and internal requests.

• Excellent problem solving, decision making, and analytical skills.

• Project management and reporting skills.

• Maintains excellent client relationships and high client satisfaction ratings.

• Ability to travel nationally to meet with clients; expectation 25% travel.

• Participates proactively in own career development.

Physical Demands

The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms.  The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds.

The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.

Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance.   We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws.

Salary Compensation Range:  $90,000 to $130,000