Mid-level Operations Analyst

Cheesecake Labs is a software design and development company that delivers digital products that drive business impact. 

Today, with more than 10 years of experience connected to Silicon Valley, Cheesecake Labs has delivered 300+ digital products for a diverse range of clients, from Fortune 500 to fast-growing startups, that have the challenge of innovating in the world’s most competitive markets. 

Among our clients, we have leading brands such as AB InBev, Singularity University, FINN, and Tapcart.

Our commitment to high-quality services has earned us recognition as the Top 1 Mobile Development company in Latin America and among the top 10 globally for Mobile App and Custom Software Development by Clutch and a GPTW-certified company for 8 years in a row.

• + iPhone or gadgets after the 3 months of experience (only for senior positions)
• + R$ 1.390,00/month on Beneflex card (home office supplies, mobility, meal allowance, culture, health, education)
• Notebook setup to work
• GPTW company for 8 years in a row
• Remote-first policy: work from home, from a coffee shop, or in the office – anywhere in Brazil you feel good about, your call! #beofficeless
• Stock Options (for senior and leader positions)
• Flexible working hours
• Referral candidate bonus (R$1.000,00)
• National health & dental care (not deducted from the employee’s paycheck)
• Free English Classes (remote)
• Educaker = budget for personal and professional development purposes
• Extended Parental Leave including maternity leave, paternity leave, and adoption leave.
• Miss working in the office? Our cool Florianópolis office is available for those who feel comfortable, whenever they want. 

Some activities you would do on a typical day at Cheesecake Labs

• Support strategic operations through data collection and process insights from Engineer Manager, Service Delivery Manager, and other stakeholders.
• Use squad inputs from Squad Leads (Product Managers, Delivery Managers, and Engineer Managers) to track budget progress and project status.
• Ensure that project management controls are being properly updated to enable reliable data collection.
• Work across the many tools available to ensure that consistency and tracking in the operations, including Hubspot, Spreadsheets, Time Tracking Apps, Figma and others.
• Maintain and structure a centralized view of project and client status across the portfolio, including budget, risks, and opportunities.
• Setup new clients and operate time tracking tools with accuracy specially on items related to billing and hours tracking for invoice accounting.
• Analyze portfolio data to generate insights that support performance tracking and strategic planning.
• Identify and lead opportunities to automate parts of the administrative operational workflow.
• Conduct business process analyses to uncover inefficiencies and drive continuous improvement.
• Support the planning, execution, and monitoring of project allocation and deliveries across multiple software development teams.
• Collaborate with cross-functional teams (e.g., Product, Engineering, Ops) to support great quality and client-centric service delivery.

In order to succeed, you'll likely need the following skills

• Advanced English proficiency for written communication and business team interactions.
• Advanced experience with Google Sheets and spreadsheet formulas.
• Experience creating dashboards.
• Strong analytical and logical thinking skills.
• Understanding of software development project workflows and the agile mindset.
• Excellent verbal and written communication skills.
• Interest in contributing to future customer satisfaction and success.
• Ability to break down complex systems and processes into clear, actionable insights.
• Self-motivated, organized, and capable of managing multiple priorities. 
• A team player who can thrive in a collaborative and fast-paced environment.
• Applicants must have a Brazilian bank account, be legally allowed to provide services to a Brazilian entity, and willingness to receive in Brazilian local currency (Real R$)

We are an equal-opportunity employer and embrace, support, and value diversity at our company for the benefit of our employees, our products, and our community. We do not discriminate based on race, religion, ancestry, color, national origin, gender identity, sexual orientation, age, citizenship, marital status, or disability status. If you have a disability or special need that requires accommodation, please let us know at careers@cheesecakelabs.com.

The collected personal data will be used only to manage and control candidate resumes to assess the necessary requirements such as contact information, and conduct this selection process. 

The collected data will not be shared with others (“third parties”) without your authorization, and their use will be restricted to Cheesecake Labs' internal staff, and also to the service providers that process your data for the selection process. At any time, you can contact us and we will remove your data from our data collection system. To do that, just simply send an email to careers@cheesecakelabs.com.