Systems Infrastructure Engineer

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

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Systems Infrastructure Engineer / Local Support - previous applicants need not apply

Remuneration: Competitive salary taking into account skills, experience and qualifications

This opportunity is suitable for candidates based in Saudi Arabia where you will be working from home with occasional travel to our offices across the Middle East.

THE ROLE

A fantastic opportunity for someone with varied skills across the Microsoft stack wanting to fast track their Systems Infrastructure Engineer career.

You will work with a global team providing technical support and ensuring our environments are well maintained, enhanced and have optimal performance. You will also be responsible for providing local support to colleagues based in the region. The role will be key to supporting the local middle east region as well as being involved with the global assignments.

If you have a fantastic self-driven/customer-driven attitude and keen to broaden your skill set and put your career on the pathway to becoming an engineer in Microsoft Azure and Networking, this role could be for you!

KEY DUTIES OF THE ROLE WILL INCLUDE:

• Ensuring Sedgwick's Environment and cloud platforms are available, secure, and performing.
• Managing, monitoring and reporting on Sedgwick’s Azure environments
• Supporting the local office and branches in Saudi Arabia
• Configuration, administration, and migration plus the on-going support services of Azure
• Providing technical support and maintenance (incident, change & problem resolution) for Sedgwick’s environments and Applications
• Providing Depot support, imaging, profiling and deploying hardware to colleagues.
• Identify improvement opportunities as well as adopting new methods and best practices for Sedgwick’s environments
• After-hours or weekend support may be required

WHAT WE’RE LOOKING FOR:

Essential

• Strong experience in IT infrastructure with a focus on the Microsoft technology stack
• Relevant Level 2/3 experience working in a technical support or systems engineer role working at a Managed Services Provider or Company of similar scale.
• Experience in on-premise and cloud backup solutions such as Commvault or Veeam.
• Experience in remote desktop environments, end-user computing configuration and troubleshooting
• Experience with Active Directory and Windows Server environments
• Competent with most business technologies within an office environment
• Demonstrate analytical, troubleshooting and problem solving skills
• The ability to learn new technologies quickly
• Ability to prepare quality written correspondence, and internal and external-facing documentation
• Customer facing support experience
• Willingness to learn and upskill
• Willingness to take Microsoft competency exams

Highly desirable

• Some experience in Azure (PaaS / IaaS)
• Some experience with Networking (LAN, WAN, VPN)
• Exposure to Palo Alto, Meraki network solutions
• Experience in Security products and devices
• Customer facing experience in professional services or similar
• A tertiary qualification and/or industry certification
• ITIL certification or process experience

Soft skills

• “CAN-DO” attitude
• Clear and personable communication skills
• Creative and tenacious problem solver, who will think beyond the status quo and will own issues until full resolution
• High energy level coupled with a desire to take on responsibility
• Ability to handle multiple tasks and prioritise work to maintain productivity levels
• Ability to work autonomously

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

#LI-REMOTE

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.