Collections Delivery Analyst

Join the People Helping People

PSCU/Co-op Solutions is now Velera! PSCU and Co-op Solutions became a single entity on January 2, 2024, and our new company name was announced on May 7, 2024. Our new brand represents our combined company’s shared mission and unique ability to drive velocity and positive momentum for credit union success in a new era of financial services.

• Meet with clients and vendors to discuss requirements and specifications of project and facilitate meeting with key client personnel as needed.

• Complete Gap Analysis, as needed, to define system set-up requirements.

• Assist in providing guidance to client on the best approach to meet their business requirements for assigned implementations.

• Understand client business requirements; communicate between technical groups at client and vendor locations and work with both client and solution enrollment.

• Work with client staff, vendors and internal stakeholders to ensure technical tasks are completed and assist with the review for accuracy and on time delivery.

• Identify and report outstanding issues to key stakeholders and then in turn assist with issue resolution.

• Ensure quality in implementation process; Communicate recaps of weekly meetings and requirements of any deliverables for all areas and or vendors, client and internal Project Support Team.

• Validates file submissions and system parameters by facilitating testing, assisting in the modification program parameters when necessary.

• Provide a level of support to clients during the design, development, and implementation phases of the project.

• Provide post-implementation follow up for projects to internal stakeholders and a close out recap to client.

• Continually update the Velera Client Relationship Management (Salesforce) profile with communications, plans, opportunities and tasks related to maintaining and fostering the client relationship.

• Follows change control and appropriate change management processes.

• Develop working relationships with clients and internal business partners/ project team members to effectively communicate and successfully deliver project implementations for both Velera Member Owners and Non-Member Owners and Primax Banks alike.

• Assist with identifying improvements to the defined processes within the department. Be prepared to document area of opportunity and suggested improvements

• Provide after-hours on-call support for project installations as needed.

• Other duties or projects as assigned.

Qualifications

About Velera

At Velera we are committed to fostering a workplace where every employee feels valued, respected, and connected. We understand, attract and engage a diverse workforce where every employee can live up to their full potential; ensuring that our employee base reflects the consumers we serve. The result of this effort is an inclusive environment where diverse talent thrives. We strive to foster a safe and inclusive work environment for people to bring their authentic selves in order to build a better community within our company and with our partners.   Learn more about our commitment to Diversity, Equity, and Inclusion HERE!

Pay Equity

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Actual Pay will be adjusted based on experience and other job-related factors permitted by law.

Great Work/Life Benefits!

• Competitive wages

• Medical with telemedicine

• Dental and Vision

• Basic and Optional Life Insurance

• Paid Time Off (PTO)

• Maternity, Parental, Family Care

• Community Volunteer Time Off

• 12 Paid Holidays

• Company Paid Disability Insurance

• 401k (with employer match)

• Health Savings Accounts (HSA) with company provided contributions

• Flexible Spending Accounts (FSA)

• Supplemental Insurance

• Mental Health and Well-being: Employee Assistance Program (EAP)

• Tuition Reimbursement

• Wellness program

• Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions

Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster and the "EEO is the Law" Poster Supplement. Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information.

Velera is an E-Verify Employer. Review the E-Verify Poster here (English and Spanish). For information regarding your Right To Work, please click here (English and Spanish poster).

As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at recruiters@velera.com for assistance.