Senior Manager, Customer Master Data Operations

Statistics show that women and underrepresented groups tend to apply to jobs only if they meet 100% of the qualifications. Sobi encourages you to change that statistic and apply. Rarely do candidates meet 100% of the qualifications. We look forward to your application!

At Sobi, each person brings their unique talents to work as a team and make a difference. We are dedicated to developing and delivering innovative therapies to improve the lives of people who live with a rare disease. Our edge comes from our team of people and our commitment to patients.

Our mission and culture at Sobi North America get us excited to come to work every day, but here are a few more reasons to join our team:

• Competitive compensation for your work
• Generous time off policy
• Summer Fridays
• Opportunity to broaden your horizons by attending popular conferences
• Emphasis on work/life balance
• Collaborative and team-oriented environment
• Making a positive impact to help ultra-rare disease patients who are in need of life saving treatments

We’re looking for a strategic and data-driven Senior Manager, Customer Master Data Operations to lead the strategy and execution of customer and account master data management (MDM) across our commercial organization. This role plays a critical part in enabling effective field execution, optimizing customer engagement, and driving data-informed decision-making by ensuring the accuracy, consistency, and strategic alignment of healthcare provider (HCP), healthcare organization (HCO), and affiliations data.

Key Responsibilities:

• Oversee the creation and maintenance of high-quality master data for HCPs, and HCOs, ensuring alignment with commercial business rules and compliance standards.
• Design master data standards that directly support commercial goals, including field force effectiveness, targeting, and segmentation.
• Maintain and monitor customer and brand-specific hierarchies and affiliations to support accurate territory alignment, brand reporting, and tailored engagement strategies across therapeutic areas.
• Support investigation requests that affect Incentive Compensation (IC) accuracy and field reporting and working with Data Operations to implement sustainable solutions to ensure IC data integrity and business continuity.
• Work cross-functionally with Commercial Insights, Sales, and Data teams to understand evolving business needs and continuously improve data assets that drive commercial performance.
• Collaborate with the Data Operations team to follow data quality standards, including validation rules, naming conventions, and change management protocols.
• Develop and manage data stewardship processes to ensure consistency, accuracy, and completeness of data, while identifying opportunities to streamline workflows and implement process improvements.
• Collaborate with Brand teams to ensure all data elements and related processes are thoroughly documented, maintained, and aligned with operational standards.

• 6+ years of experience in commercial data management in the pharmaceutical or life sciences industry
• Bachelor’s degree in business, Data Management, Information Systems, or a related field; advanced degree preferred
• Strong understanding of customer master data, HCP/HCO hierarchies, affiliations, and data governance principles
• Experience with CRM and MDM platforms (e.g., Veeva, Salesforce, Reltio, Informatica)
• Proven ability to investigate and resolve complex data issues across systems and teams
• Excellent analytical, communication, and stakeholder management skills
• Ability to thrive in a fast-paced, matrixed environment with a strong attention to detail

The base salary pay range for this role is 140,000-185,000 USD annually. Actual pay for this position will take into account factors such as experience and location. In addition to a base salary, this position is also eligible for a competitive 401k match, short and long-term incentives, medical, dental, vision, STD/LTD and life insurance benefits, in addition to other health and wellness programs and offerings.

All Sobi employees need to demonstrate behaviors in line with Sobi's core values: Care, Ambition, Urgency, Ownership and Partnership. Are you ready to be on the Sobi team? Come join a culture that empowers every person to be the person that makes a difference for rare disease.

Why Join Us?

We are a global company with over 1,700 employees in more than 30 countries and are committed to the societies where we operate. With a deeply skilled management team directing our day-to-day wins, and a Board with a stellar track record, we’re ready to take on the world’s diseases, ailments and adversity. Our people believe they have the power to make a positive impact in others’ lives because that’s exactly what we do here. If you’re seeking a career that taps into your talents in a way that makes the world a better, healthier place, we just may have a job for you.

We know our employees are our most valuable asset, and our culture conveys that. We offer a competitive benefits package, to support the health and happiness of our staff.

Sobi Culture

At Sobi, we refuse to accept the status quo. This is because we have witnessed first-hand the challenges facing those affected by rare diseases, and have used this knowledge to shape our business to find new ways of helping them.

As a specialized biopharmaceutical company, we are dedicated to rare diseases. And we see this focus as a strength. By effectively turning our research into ground-breaking treatments, we help make medicine more accessible and open up more possibilities for patients and more opportunities for those caring for them. This has been our approach since day one, but we know we can’t change the world of rare diseases on our own. Accomplishing this requires strong partnerships with patients, partners and stakeholders across the entire value chain. Together, we define how our business can create solutions that serve the needs of those affected by rare diseases while facilitating sustainable growth.

An Equal Opportunity Employer

Sobi is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions at Sobi are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity, protected veterans and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status or protected groups by the laws or regulations in the locations where we operate.

Sobi is an affirmative action and equal opportunity employer. Disabled/Veterans. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access this website to apply for a vacancy as a result of your disability. You can request reasonable accommodations by sending an email to [email protected]

COVID-19 Policy

For the safety of our employees and all individuals with whom we interact professionally, Sobi North America requires all new hires in the U.S. to be fully vaccinated for COVID-19 with proof of vaccination status. We will consider requests for reasonable medical or religious accommodations, as well as any state-specific exemptions, as required by applicable law.