Offer summary

Qualifications:

Comfortable with digital tools and CRM platforms., Strong written and verbal communication skills., Empathetic and curious with a people-first mindset., Detail-oriented with an interest in healthcare or telehealth..

Key responsibilities:

Respond to inbound SMS messages promptly and professionally.

Ask open-ended questions to understand patient needs.

Schedule consultations and document interactions accurately.

Build rapport with patients and send personalized follow-ups.

Job description

Remote Patient Coordinator
Part-Time · Remote · Flexible Hours · Purpose-Driven Work

About the Role
We’re seeking a part-time Remote Patient Coordinator to be the first point of contact for individuals exploring care options. Communication will take place primarily via SMS, with occasional light phone support. This is not a scripted call center role—instead, you’ll engage in thoughtful, consultative conversations to help clients feel heard, understood, and confidently guided toward the right care path.

This is an on-call, flexible position where you’ll respond to incoming inquiries as they arrive throughout the day. During quieter periods, no active tasks are required, but you must remain available to engage quickly. This role is ideal for someone empathetic, tech-savvy, and wellness-minded—looking for meaningful part-time work that complements other commitments.

Key Responsibilities

Respond quickly and professionally to inbound SMS messages
Ask insightful, open-ended questions to understand each patient’s needs and goals
Schedule phone consultations using tools such as Calendly
Accurately document patient interactions using CRM and scheduling platforms (training provided)
Build rapport with prospective patients through empathy, curiosity, and trust
Send personalized follow-ups when needed to support next steps

Qualifications

Comfortable learning and navigating digital tools; CRM and scheduling platform experience is a plus
Strong written communication for SMS, with clear verbal skills for occasional calls
Genuinely curious and compassionate, with a people-first mindset
Detail-oriented with a commitment to accurate documentation and privacy practices
Interest in or familiarity with healthcare, wellness, or telehealth services
Reliable availability during Eastern Time business hours (approximately 16:00–24:00 GMT)
Basic proficiency in Excel or spreadsheets for light reporting tasks

Working Conditions

100% remote, part-time role
Flexible, on-call schedule with timely responsiveness required
Competitive part-time base pay

Why Join Us

Have real conversations that help people take the next step in their health journey
Enjoy a flexible work setup that adapts to your lifestyle
Receive hands-on experience with popular digital health platforms like Go High Level, DrChrono, and Calendly
Be part of a caring, mission-driven team that values empathy, communication, and genuine connection

If you’re ready to support patients with compassion and clarity—while working remotely on a flexible schedule—we’d love to hear from you. Apply now.

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