Quality Review Specialist-1

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Quality Review (QR) Specialist

As part of ING's Global KYC organization, the Remediation pillar leads and oversees remediation of transaction monitoring, CDD and screening, in order to protect ING from integrity risk.

The Remediation Pillar has central teams in The Netherlands, Poland and Slovakia, as well as Hub teams in Poland, Slovakia and the Philippines. The Global Remediation Quality Review team is located in Poland, Slovakia and the Philippines Hubs.

The Remediation Quality Review team works closely together with the other teams in the Remediation pillar, especially with the Remediation Operations team on ensuring sustainable quality of Remediation investigation process, as well as its consistency and efficiency. This is achieved by the performance of objective assessment to determine how accurately the investigation fulfils the relevant requirements and addresses potential FEC risks related to customer’s activity.

You will perform 1LoD Quality reviews of completed complex Transaction Monitoring (TM) investigations in a project-based setting, covering money laundering, terrorist financing and tax evasion.  You will be a respected authority on what constitutes a high-quality investigation.  As a subject matter expert, you will have two objectives: 1) to help investigators develop their skills by providing high quality and constructive feedback on their work, highlighting investigation that is both good and that needs improvement; 2) to provide internal and external stakeholders and regulators with tangible and credible evidence that demonstrates the quality of the bank’s TM investigation capability. 

You will:

• performing Quality Reviews on Remediation investigations TM + CDD,
• discovering of potential quality deficiencies in Remediation investigations on the population level and looking for specific gaps in single Remediation investigations,
• analyzing feedback on quality coming from 2nd LoD Quality Assurance, Operational Compliance Dashboard, and other sources,
• determining focus areas for Quality Review and Remediation process opportunities,
• performing root cause analysis for the quality gaps, common errors identified and proposing potential improvements, preventive and mitigating measures,
• maintaining regular working relations with specific Processing Unit contacts e.g., Leads, SMEs, etc. to perform in-depth root cause analysis,
• preparing reports on the outcome of analysis and ensuring feedback loop with the specific Processing Unit to agree on the outcomes,

You will also:

• organizing lessons learnt and facilitating knowledge sharing sessions with Processing Units or the SME Community,
• performing project management-like activities related to Quality Review reporting, maintaining the team SharePoint, forms and trackers,
• creating and updating reporting for various Governance forums, updating of Quality Review workplace instructions whenever needed,
• partnering with local organizations and Global teams to understand relevant regulatory requirements, quality opportunities, challenges, needs, gaps.

Skills and attributes for success:

• have minimum 5 years of total work experience with a minimum of 36 months experience in TM / CDD investigations and at least 1 year experience in conducting Quality Check reviews on TM / CDD Investigations, preferably in reputable financial services organizations,
• have an expert understanding of how money laundering, terrorist financing and tax evasion are executed, why, the differences between them and their impacts accompanied by developed understanding of the global financial system and banking as well as the regulatory environment and the impacts of non-compliance,
• have expert skills in conducting effective TM / CDD investigations, including data and transaction analysis, research, and documentation,
• complete tasks and achieve results in an efficient, timely and high-quality manner in line with the expectations, with a focus on execution and delivery of targets,
• show openness to change and altering behaviors in order to work effectively when faced with new information, a changing situation and/or environment,
• have an ability to identify problems, analyze key information and make connections, in order to find appropriate solutions,
• have a Master's or Bachelor's degree, or the equivalent level through working experience;
• are fluent in English.

You'll get extra points for:

• relevant KYC certification, such as CAMS or ICA,
• knowledge of and experience in CDD and/or Screening processes,
• experience working in an Agile environment,
• experience in developing Management Information tooling in Excel/Power BI and preparation of the Management Information reporting.