Offer summary

Qualifications:

Minimum of 1 year of experience in a customer service-related role, Native Portuguese speaker, Advanced English proficiency, Strong client-facing and communication skills.

Key responsibilities:

Provide support and issue resolution via live chat, phone calls, and email

Process client requests and escalate issues as needed

Update clients on request statuses and verify submitted documents

Prepare and interpret reports while achieving quarterly KPI targets.

Job description

Your role at Exness:

You will need to take on a business critical position that includes providing support and issue resolution by ensuring excellent service is provided across all types of communications to our existing clients. You will support our clients through live-chats and email as well as phone calls.

You will:

Process client requests and resolve issues via live chat, phone call, and email through the CRM system while paying attention to accuracy and detail.
Escalate the issue to the appropriate specialist when needed via Salesforce or Jira.
Update clients on their request statuses accordingly.
Verify documents submitted by clients on an hourly basis.
Prepare and interpret reports and documentation as required in the role with acceptable detail and accuracy.
Understand the company's business functions and roles by attending company seminars and meeting the required assessment target.
Achieve quarterly KPI targets set by the customer support manager.
Perform other ad hoc tasks assigned by the customer support manager.

What makes you a great fit:

Minimum of 1 year of experience in a customer service-related role
Native Portuguese
Advanced English
Strong client-facing and communication skills
Troubleshooting and multitasking capabilities
Customer service orientation
Self-motivated and highly reliable personality
Availability to work on rotative shifts, including weekends

What we offer along the way:

Competitive and attractive compensation
Extensive learning opportunities, such as professional training and certifications, soft skills development, free English courses.
Health and life insurance for employees, spouses, and children, including vaccinations, tests, mental health care, and coverage for vision and dental care
Generous time off, including 21 days of annual leave and paid sick leave
Education allowance for your children’s school and kindergarten fees
Allowance for sports club memberships or other physical exercise activities
Meal and transportation allowance
A parking space near the office

Your journey after applying:

First interview (up to 40 minutes)
English Quiz
Capability test (30 minutes)
Final interview with your future team (45 minutes)

Sounds like you? Apply.

Please note: We occasionally amend or withdraw Exness jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Exness/Exness Group companies around the world. Exness Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Exness. Anyone who demands such a fee is not an authorized Exness representative and you are strongly advised to refuse any such demand.

At Exness, we're an equal opportunity employer where every individual is valued. No matter your race, color, religion, sex, national origin, sexual orientation, gender identity or disability, we welcome you. As an international fintech company, we embrace the richness of our diverse team, respecting each individual and promoting gender equality for all genders in our workforce.

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