Offer summary

Qualifications:

1+ year of technical support experience in applications, services, or software., Proficient in Linux with skills in logs, diagnostics, and command line interface., Familiarity with networking tools such as ping, ssh, and netstat., Solid English communication skills (B1+) and knowledge of HTTP, REST, and web technologies..

Key responsibilities:

Maintain and ensure the smooth operation of Velexa’s trading software.

Troubleshoot and escalate complex issues for a global client base.

Automate routine tasks and document processes effectively.

Collaborate with team members using tools like Jira and Slack.

Job description

🎯 You're Not Just a Support Engineer. You're a Fintech First Responder.
🌍 L2 Technical Support Engineer | Kazakhstan (Remote)
💥 Velexa – Powering Wealth, At Startup Speed
🏆 Top 100 WealthTech. Best Trading Tech 2024. Startup of the Year.

We're not just building tech—we're transforming how the world invests. At Velexa, our next-gen investment platform powers global banks, neobanks, and wealth management disruptors. And now, we're scaling. Fast.

🔥 Enter you—the Linux-savvy, terminal-taming, bug-busting hero who thrives under pressure and lives for solving the unsolvable.

👊 If you’ve got:
✅ 1+ year of technical support experience (applications, services, or software)
🐧 Real-world Linux skills (logs, diagnostics, CLI magic)
🌐 Comfort with networking tools (ping, ssh, netstat, etc.)
🧠 Knowledge of HTTP, REST, and web tech
🗣️ Solid English (B1+), because great support starts with clear communication

💡 Bonus if you're fluent in Python, Bash, Git, Jira—or know how containers work.

🎯 This is your mission:
🛠️ Keep Velexa’s trading software running like clockwork
⚙️ Troubleshoot and escalate complex issues across our global client base
📚 Automate the boring stuff and document the smart stuff
💬 Collaborate across Jira, Slack, and email like a true team player
🌍 Work flexible shifts in a 24/5 world—where time zones never sleep

🕒Shift schedule: Morning (8:00 - 17:00 GMT+3), Day (12:00 - 21:00 GMT+3), Afternoon (15:00 - 00:00 GMT+3) or Night shifts (00:00 - 08:00 GMT+3)

💼 Hybrid Role | 🌐 Global Clients | 🚀 Career Growth in Fintech

🎤 At Velexa, you're not a cog in the machine.
You're the engineer that keeps the machine running.
Ready to go beyond support and become the backbone of next-gen investing?

📩 Apply now. Let’s build the future of wealth—together.

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