Offer summary

Qualifications:

High School Diploma or GED required., 1 year of customer service experience is necessary., Preferred: 1+ years of experience in a healthcare setting., Strong communication skills and ability to handle phone calls effectively..

Key responsibilities:

Ensure accuracy of patient information, including demographics and insurance.

Answer phones, route calls, and take messages while ensuring effective communication.

Collect co-pays and reconcile payments for deposit.

Job description

Description

Position at Nuvance Health Med Practice CT

$500 Sign On Bonus (External Hires Only)

Title: Medical Practice Patient Representative (Call Center) - NHMP Danbury Endocrinology - Danbury, CT. Full Time, 40 hours per week, 8 hour shifts between 7:30am - 6:00pm, Monday - Friday. Position will be remote once fully trained.

Summary: Provides clerical and administrative support and coordinates the patient care activities for physician practice. This is a call center position - heavy phones.

Responsibilities:

1. Ensures accuracy of patient's information, including demographics and insurance.
2. Performs reception of customers and communicates pleasantly and effectively.
3. Answers phones, routes calls, take messages, conveys information, and assures accurate communication.
4. Registers, verifies and schedules patient appointments, testing, and referrals.
5. Reschedules cancelled, no show, tickler appointments.
6. Processes record requests, including the copying, billing, charging and recording.
7. Collects co-pays and reconciles moneys for deposit.
8. Obtains and coordinates record retrieval for new and established patients.
9. Completes audits as assigned.
10. Performs intake and processing of medical records and other documentation and correspondence via eFax.
11. Presents a professional appearance and image.
12. Fulfills all compliance responsibilities related to the position.
13. Performs other duties as assigned.

Other information:

Education Required: High School Diploma/GED or equivalent • 1 year customer related experience required • Preferred: 1+ years of healthcare experience

Pay Rate: $17.72 - $33.48 (Pay per years of relative experience)

EOE, including disability/vets.

Required profile