[Job 22370] Support Developer, Brazil

We are seeking a proactive L2 Support Analyst to join our team. In this entry-level position, you will play an important role in supporting site migrations, specifically focusing on DNS management for websites hosted on CDN providers. Additionally, you will assist with third-party integrations and provide support for internal systems. 

Your primary responsibilities will involve diagnosing technical issues, assisting with production environments, and ensuring seamless transitions. As an integral part of our support team, you will communicate effectively with developers, QA teams, and stakeholders to resolve escalated incidents and optimize processes.

Technical Support & Incident Management

Provide Level 2 support for web applications.

Diagnose, troubleshoot, and resolve technical issues escalated from L1 support or reported by stakeholders.

Coordinate with L3 engineering teams when deeper analysis or code fixes are needed.

Problem Analysis & Resolution

Investigate, document, and track recurring incidents to identify systemic issues and recommend improvements.

Work closely with developers and QA teams to escalate unresolved defects for timely correction.

Assist in system monitoring to proactively detect and resolve issues.

Production Support & Continuous Improvement

Assist with production environment monitoring, identifying risks and anomalies.

Provide insights on best practices for system reliability and scalability.

Stay up to date on emerging support methodologies to enhance troubleshooting efficiency.

Strong communication skills in English, with the ability to convey technical concepts to non-technical stakeholders.

Proactive attitude and willingness to learn; previous experience in a support role is a plus but not required.

Familiarity with DNS management and HTTPS certificate processes is advantageous.

Ability to work collaboratively in a fast-paced environment and contribute to effective teamwork across multiple functions

Join Us!

Be part of a team committed to delivering top-tier support and enhancing digital solutions for global brands. Apply today!

At CI&T, we're growing fast and looking for a talented, motivated Data Engineer to join our team. You'll play a crucial role in designing, developing, and maintaining scalable data solutions for our global clients.

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CI&T is an equal-opportunity employer. We celebrate and appreciate the diversity of our CI&Ters’ identities and lived experiences. We are committed to building, promoting, and retaining a diverse, inclusive, and equitable company and culture focused on creating a better tomorrow. At CI&T, we recognize that innovation and transformation only happen in diverse, inclusive, and safe work environments. Our teams are most impactful when people from all backgrounds and experiences collaborate to share, create, and hear ideas. Before applying for our opportunities take a look at Conflict of Interest Policy on website. We strongly encourage candidates from diverse and underrepresented communities to apply for our vacancies.

At CI&T, we recognize that innovation and transformation only happen in diverse, inclusive, and safe work environments. Our teams are most impactful when people from all backgrounds and experiences collaborate to share, create, and hear ideas.

Before applying for our opportunities take a look at Conflict of Interest Policy on website.