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Director, Enterprise Account Management

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Canada

Offer summary

Qualifications:

10+ years of technology enterprise sales experience, preferably in a SaaS or software company., Strong experience leading enterprise sales teams in B2B software sales., Bachelor’s degree or equivalent knowledge/experience., Proven track record of growing a customer base and exceeding revenue targets..

Key responsibilities:

  • Develop and implement account strategies to drive revenue growth through upselling and cross-selling.
  • Lead and mentor a team of 5-8 enterprise account managers to meet revenue and retention targets.
  • Collaborate with various departments to align on account strategies and expansion opportunities.
  • Monitor account performance and present actionable data to senior leadership.

Docebo logo
Docebo Edtech: Education + Technology SME https://www.docebo.com/
501 - 1000 Employees
See all jobs

Job description

The Director of Enterprise Account Management at Docebo is responsible for driving the growth of existing customer accounts by leading a team of 5-8 enterprise account managers. This role focuses on increasing revenue through upselling, cross-selling, and renewals while ensuring high levels of customer satisfaction and retention. The Director will oversee hiring, coaching, and retaining top sales talent

Responsibilities:
  • Develop and implement account strategies to drive revenue growth through upselling and cross-selling within the existing customer base.
  • Lead and mentor a team of 5-8 enterprise account managers, ensuring the team meets revenue and retention targets.
  • Hire, onboard, coach, develop, motivate, and retain top-performing sales professionals.
  • Collaborate with Professional Services, Customer Success, and New Business  to ensure alignment on account strategies and opportunities for expansion.
  • Oversee the creation and execution of account plans that focus on increasing customer engagement, satisfaction, and value realization.
  • Monitor and analyze account performance, providing regular updates and insights to senior leadership.
  • Present actionable data to C-level executives in a clear and succinct manner.
  • Ensure a high level of forecast accuracy by driving a culture of consistent reporting and results tracking.
  • Manage multiple responsibilities including sales management, strategy development, and lead generation.
  • Drive cross-functional collaboration to align internal resources for account success, ensuring the delivery of value-added services to customers.
  • Act as an escalation point for critical customer issues, working to resolve concerns in a timely and effective manner.
  • Ensure effective communication and knowledge sharing within the team and across global offices.
  • Monitor sales metrics and performance to ensure team success.

    • Requirements:
  • 10+ years of technology enterprise sales experience, preferably in a SaaS or software company.
  • Strong experience leading enterprise sales teams
  • Experience in B2B software sales.
  • Proven experience in Human Resources and Learning Technologies.
  • Bachelor’s degree or equivalent knowledge/experience
  • Proven track record of growing a customer base and consistently exceeding revenue targets.
  • Excellent oral and written English communication skills.
  • Strong use of insights and data-driven decision making to inform the sales process.
  • Ability and willingness to travel both nationally and internationally up to 60%.
    •

    Required profile

    Experience

    Industry :
    Edtech: Education + Technology
    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Hard Skills

    Software SalesEnterprise SalesData-Driven Decision MakingCustomer EngagementAccount ManagementBusiness StrategiesCustomer Success ManagementLead GenerationRevenue GrowthSales ManagementSales AnalysisHuman Resource ManagementDigital Learning Technology

    Other Skills

    • Team Leadership
    • Forecasting
    • Collaboration
    • Communication
    • Problem Solving
    Are you interested?

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