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Salesforce Admin

Offer summary

Qualifications:

4+ years of hands-on experience as a Salesforce Administrator, Proficient in Salesforce user management and building Flows, dashboards, and reports, Strong communication skills and experience in troubleshooting system issues, Bachelor’s degree or equivalent experience, with Salesforce Administrator certification preferred..

Key responsibilities:

  • Manage and optimize Salesforce environments for government clients
  • Lead migration and configuration initiatives for Salesforce solutions
  • Collaborate with clients and teams to understand requirements and deliver solutions
  • Conduct system health checks and assist in release management for stable deployments.

Nava logo
Nava Scaleup https://navapbc.com/
201 - 500 Employees
See all jobs

Job description

About Nava
Nava is a consultancy and public benefit corporation working to make government services simple and effective. Since 2013, federal, state, and local agencies have trusted Nava to help solve highly scrutinized technology modernization challenges.

As a client services company, we guide agencies constrained by legacy systems to a future with sharp user experiences built on secure, reliable, fault-tolerant cloud infrastructure. We bill for our time, offering our expertise and problem-solving approach to help our government partners enhance their digital products and services.

People are at the heart of our work, from members of the public who rely on benefit programs to government agency staff. Through human-centered design and modern engineering best practices, we help our government partners better understand user needs and deliver on their missions more effectively. This focus gives everyone at Nava the opportunity to do work that is meaningful, impactful, and deeply connected to public good.

Position Summary
As a Salesforce Administrator at Nava, you will play a key role in supporting government clients by managing and optimizing their Salesforce environments. You will lead migration and configuration initiatives, collaborating closely with clients, product teams, government stakeholders, and contractors to deliver effective Salesforce solutions. Your work will directly advance Nava’s mission to create accessible and effective government services while reflecting our core values: Be Active Stewards, Pursue the Root Cause, Think Long-Term, Build Together, Inclusion is Essential and Progress Takes Work.

What you’ll do
  • Manage and optimize Salesforce environments for government clients, including user administration, permissions, roles, and profiles
  • Design, build, and maintain reports, dashboards, and automated workflows (Flows, Process Builder, approval processes) to enhance client operations
  • Lead migration and configuration initiatives, ensuring smooth implementation and adoption of Salesforce solutions
  • Troubleshoot and resolve system errors, workflow failures, and user-reported issues to maintain platform health
  • Conduct regular system health checks and assist in release management to ensure smooth and stable Salesforce deployments
  • Collaborate closely with clients, product teams, engineers, and contractors to understand requirements and deliver effective solutions
  • Act as a trusted advisor by communicating project updates, proposing improvements, and ensuring alignment with client goals
  • Participate in Agile ceremonies such as standups, sprint planning, retrospectives, and demos to contribute to continuous improvement and team collaboration
  • Share expertise with colleagues and support documentation efforts to promote best practices and long-term system maintainability

    • Required skills
  • 4+ years of hands-on experience as a Salesforce Administrator
  • Proficient in Salesforce user management, including roles, profiles, permission sets, and sharing models
  • Skilled in building Flows, page layouts with Lightning App Builder, validation rules, and custom reports/dashboards
  • Experience creating custom apps, objects, formula fields, and workflows
  • Ability to translate business needs into scalable Salesforce solutions
  • Strong grasp of Salesforce platform capabilities, limitations, and best practices
  • Experience partnering with Salesforce Architects and Developers to design scalable solutions
  • Comfortable collaborating with engineers, product managers, and clients
  • Clear communicator with strong documentation and project ownership skills
  • Experience troubleshooting system issues and maintaining platform health
  • Bachelor’s degree or equivalent experience

    • Desired Skills
  • Salesforce.com Administrator certification (ADM201 required, ADM211 preferred)
  • Experience with OmniStudio, Salesforce Public Sector Solution, Sales Cloud, Experience Cloud
  • Experience integrating Salesforce into broader systems
  • Experience working with government clients or in client-facing roles
  • Experience working in an Agile environment with a multidisciplinary team
    • Other requirements
    All roles at Nava require the following:
    Must be legally authorized to work in the United States.
    Must meet any other requirements for government contracts for which candidates are hired.
    Work authorization that doesn’t require visa sponsorship, now or in the future.
    May be subject to a government background check or security clearance, depending on the contract.

    Perks working with Nava
    Health coverage – Comprehensive medical, dental, and vision plans to support your overall health needs.
    Time off – Vacation, holidays (including Juneteenth), and floating days to rest and recharge.
    Company holidays- Enjoy 12 paid federal holidays each year on top of your regular PTO.
    Annual bonus – When Nava meets goals, eligible employees receive a performance-based annual bonus.
    Parental leave – Paid time off for new parents, plus weekly meals delivered to your home.
    Wellness program – Full platform offering physical, mental, & emotional health resources & support tools.
    Virtual care – See doctors online with no copay through UnitedHealthcare’s virtual visit program.
    Sabbatical leave – Earn extended paid leave after continuous service for personal growth or rest.
    401(k) match – Nava matches 4% of your salary to support your retirement savings plan.
    Flexible work – Remote-first environment with flexibility built around your schedule and responsibilities.
    Home office setup – Company laptop & setup assistance provided via Staples for remote work needs.
    Utility support – Monthly reimbursement to help offset eligible home office utility expenses.
    Learning opportunities – Internal training programs and resources to help grow your professional skills.
    Development budget – Annual allowance for courses, tuition, certifications, & LinkedIn Learning access.
    Referral bonus – Get rewarded when you refer great people who join the Nava team.
    Commuter benefits – Pre-tax commuter programs to support in-office travel when applicable.
    Insurance coverage – Nava provides disability, life, and accidental death insurance at no cost.
    Supportive culture – A collaborative and remote-friendly team environment where people genuinely care.

    Location
    We have fully remote options if you reside in one of the following states:

    Alabama, Alaska, Arizona, California, Colorado, DC, Florida, Georgia, Illinois, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, North Carolina, New Jersey, New York, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Texas, Tennessee, Utah, Virginia, Washington, Wisconsin.

    *If you are not living in one of the states listed above, unfortunately, you will not be considered for a position at this time. Additionally, if employed with Nava, you must be based in the U.S. and cannot work from outside the country.

    Stay in touch
    Sign up for our newsletter to find out about career opportunities, new partnerships, and news from the broader civic tech community.

    Please contact the recruiting team at recruiting@navapbc.com if you would like to request reasonable accommodation during the application or interviewing process.  

    We participate in E-Verify. Upon hire, we will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. This role requires you to work from the contiguous United States. 

    Required profile

    Experience

    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Hard Skills

    SharePoint AdministrationSolution ArchitectureUser Account ControlUser FlowsDocumentation GenerationCustom AttributesProject CollaborationMicrosoft Business IntelligenceSAP Best PracticesBusiness EnglishOracle CRMAdobe Experience CloudAgile Software DevelopmentIntegration Platform As A Service (IPaaS)

    Other Skills

    • Troubleshooting (Problem Solving)
    • Communication
    Are you interested?

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