Offer summary

Qualifications:

High School Diploma or equivalent required; Bachelor's Degree in a relevant field preferred., 5-10 years of experience in merchant processing with software user interfaces., 2-5 years in a leadership role, preferably in merchant services., Proficiency in MS Office Suite, especially Microsoft Excel, and strong communication skills..

Key responsibilities:

Manage and oversee the Quality Assurance Department and its staff.

Plan and direct the work of department employees using independent judgment.

Coordinate hiring and training for department employees and recommend policy enhancements.

Oversee the internal ticket management system and establish SLAs for department activities.

Job description

Exciting Opportunities at Maverick Payments!

Join our fast-paced, growing company and further your career with Maverick Payments, where you can thrive, your ideas are valued, and your colleagues feel more like family than coworkers!

About Us:
Maverick Payments is a family-owned and privately held full-service payment provider. Located in Calabasas, California, Maverick has created innovative technology designed for sales organizations, such as ISO’s and ISV’s, looking to monetize payments by reselling our white-labeled payments stack. Our payment products include merchant acquiring services, a proprietary gateway, ACH processing, fraud & chargeback tools, analytics, and other value-add services. Maverick’s team includes underwriting, risk management, compliance & legal, technology & product development, on-boarding, customer support, information technology, and more.

About the Position:
Reporting to the Associate Director of Boarding & Maintenance, the Quality Assurance Manager is responsible for managing staff as well as monitoring and maintaining all QA processes, procedures, and daily duties within the Quality Assurance Department. This role supports the audits Maverick process, ensuring accuracy and compliance in relation to merchants and partners.

Planning and directing the work of Department employees using independent judgment within Company parameters.
Directly oversee the employees, processes and activities within the Quality Assurance Department.
Planning and directing the work of Department employees using independent judgment within Company parameters.
Coordination of hiring and training for all employees within perspective department.
Advising on policy and procedure enhancements to enhance business development throughout the Company.
Recommending and implementing processes and/or strategies for quality assurance based on business forecasting and support needs.
Exercising independent judgment, discretion and decision making related to department escalations and responsibilities.
Managing updates or changes to existing policies and procedures related to the Quality Assurance Department.
Overseeing and directing the internal ticket management system, monthly assignments, projects, etc. as well as establishing SLAs for department employees.
Other duties as assigned.

Qualifications:

High School Diploma or equivalent.
Extensive TSYS/PPM/CBOS knowledge
5-10 years of merchant processing experience working with software user interfaces within the merchant processing field.
2-5 years in a leadership role preferably specific to merchant services.
Bachelor’s Degree in relevant field preferred.
Proficiency with MS Office Suite including Microsoft Excel.
Understanding various matrix verticals and associated risks.
Effective written and verbal communication skills with ability to liaise with team members and leadership of various levels.
Demonstrate leadership qualities with the ability to effectively guide and motivate team members to achieve project objectives.
Ability to manage and resolve conflict effectively.

What We Offer:

Competitive Salary, Bonuses and Incentives.
Comprehensive employer sponsored health, vision, and dental insurance programs.
Paid time off, Paid Sick and Paid Holidays.
401K plan with up to a 3% matching contribution.
Commitment to Career Development and Advancement.
Employee Recognition Programs
Vibrant Office Culture, Team Building, Birthdays, Work Anniversaries, Snacks, and more!

Pay Range: $84- $90K. This position will consider remote candidates in the following states: AZ, CA (Outside of LA Metro area), CO, FL, GA, ID, IN, KY, MA, MD, ME, NC, NJ, NV, NY, OH, TN, TX, UT, VA, WA.

Maverick Payments is an Equal Opportunity Employer.

Pay Transparency Notice: At Maverick Payments, we believe in openness, honesty, and empowering our candidates to make informed career choices. As part of our commitment to transparency, we disclose the salary range for our positions. These ranges reflect our dedication to fair compensation practices and recognize the value that each team member brings to our organization. The final salary offer will be based on factors such as your experience, skills, and qualifications.

Non-Solicitation from Third Parties: Do not contact Maverick Payments about this position unless you are a job seeker and potential applicant for this position. Do not contact Maverick Payments about other services, products or commercial interests.

Notice to Agency and Search Firm Representatives: Maverick Payments is not accepting unsolicited resumes from agencies and/or search firms for this or other job postings. Resumes submitted to any Maverick Payments employee by a third-party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Maverick Payments. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral.

Fair Chance Ordinance: Maverick will consider qualified applicants with criminal histories in a consistent manner with the Los Angeles Fair Chance Initiative for Hiring.

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