Offer summary

Qualifications:

Experience in administrative support, customer service, or sales roles., Highly organized with strong follow-up and communication skills., Resourceful and able to find answers independently., Positive, solutions-oriented attitude with a team-oriented mindset..

Key responsibilities:

Perform administrative support duties including performance reporting and invoicing.

Assist in maintaining processes by coordinating logistics and documentation.

Monitor order processing and partner feedback, resolving issues as needed.

Track operational metrics, organize reports, and identify areas for improvement.

Job description

ABOUT THE ROLE

We’re looking for a detail-oriented, process-focused team member to support our Cleaning Operations team in managing partnerships, solving problems, and keeping our operations running smoothly. This role is perfect for someone with a background in administrative support, customer service, or sales, who thrives in fast-paced environments and enjoys building relationships and keeping things organized.

IN THIS ROLE, YOU WILL…

Perform administrative support duties which are foundational to our business operations, such as performance reporting and invoicing.
Assist in maintaining new processes or updates by coordinating logistics and providing documentation and follow-through.
Help monitor order processing and partner feedback, and assist in resolving any issues that come up.
Track key operational metrics (don’t worry—we’ll train you!), organize reports, and help identify areas for improvement.
Work closely with teammates across departments (including delivery, customer support, and product) to support operational efficiency.

AS THE IDEAL CANDIDATE, YOU…

Have experience in administrative, customer service, or sales roles, and you enjoy keeping things running behind the scenes.
Are highly organized and know how to follow up, follow through, and keep communication clear.
Are comfortable talking to all kinds of people, from field staff to internal leadership.
Are resourceful—you don’t need to know everything, but you know how to find answers.
Have a positive, solutions-oriented attitude and enjoy being part of a team that works towards solving problems.
Embrace change and ambiguity, and thrive in a fast-paced environment where high expectations drive high performance.

BONUS POINTS IF YOU...

Have experience with spreadsheets (Google Sheets or Excel) and productivity platforms such as Slack, Asana, Hubspot or Pipedrive.
Are bilingual (English/Spanish is a plus!)
Enjoy improving processes and organizing workflows

WHY WORK AT RINSE

This role is important in making sure our cleaning operations team delivers exceptional quality and consistency across our markets. You’ll play a key part in helping us scale, solve day-to-day issues, review data analysis for trend reporting and create strong relationships with our cleaning partners—ultimately helping deliver the best experience to our customers.
We offer competitive compensation and stock options, in addition to great benefits, including health insurance, open vacation policy, 401k plans, flexible work and office hours, and free dry cleaning and laundry!
We have built a high-caliber team and have a tight-knit, collaborative work environment where you’ll constantly learn from others.

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