Customer Service Representative

ABOUT US 

Our philosophy at The Travel Corporation (TTC) is simple, we create enriching experiences for travelers by combining an unbeatable mix of exceptional service and quality at great value. As a global business with over 100 years of experience in the travel industry, our ethos of being ‘Driven by Service’ ensures we keep our values of passion, people and purpose at the heart of everything we do - designing and running immersive, innovative and responsible travel experiences for our guests across 70 countries. Join us in creating life-changing moments for every guest across our award-winning brands and experience the TTC difference. 

OUR VALUES  

• Driven by service  
• An inherent passion for travel  
• Commitment to our customers and to our people  
• Commitment to corporate social responsibility and our 5-year sustainability strategy 

This role involves

Service: You will amaze our guests at every touchpoint, including inbound calls, chats, and emails. You will exceed their expectations of friendly, efficient, and helpful service.

Education: You will develop a quest for knowledge to understand the brands you represent and the locations to which we travel.

Problem Solving: You will identify, research, and resolve issues to utmost customer satisfaction.

Collaboration: You will partner with your manager and teammates to meet your individual goals and contribute to the overall service goals for the brand

Taking initiative: You will be proactive in keeping up with relevant product updates and trainings.

Nurturing: You will build, develop, and cultivate relationships with repeat guests, travel partners and your fellow colleagues.

Growth Opportunities

We provide opportunities to grow within the contact center, including onto the sales team, where you will match our vacation product with our guests’ needs.

COMPETENCIES

• Customer service oriented: You have a desire to anticipate, recognize, and exceed guests’ needs.
• Attentive to detail: Providing quality is important to you. You know that being accurate and thorough contributes to a positive guest experience.
• Enthusiastic: You are ready to tackle any challenge with a positive attitude.
• Balanced: You can maintain focus while prioritizing a multitude of tasks.
• Tech savvy: You welcome the opportunity to learn new software programs.
• A top performer: You have high standards and hold yourself accountable to your work.
• Flexible: You can adapt quickly to our fast-paced environment.

Other Requirements

• Availability to work overtime as required.
• Availability to work any shift during business hours including evenings and weekends.
• TICO (Travel Industry Council of Ontario) certification required within first 60 days of employment. TTC will pay for the first attempt of certification.

SALARY/HOURLY PAY SCALE

• $18.00

The Travel Corporation is an equal opportunity employer and does not discriminate against race, color, creed, sex, gender, religion, marital status, age, national origin, sexual orientation, or any other consideration made unlawful by federal, state, or local laws or ordinances.

The Travel Corporation is proud to be an equal opportunity employer. We not only encourage and support diversity in the workplace, we celebrate it! If you feel you have the skills and experience to thrive in a supportive and inclusive environment, we want to hear from you!

To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.