VP of Operations (Healthcare)

This is a remote position.

Embrace Healthcare Group powers some of the most innovative healthcare technology solutions in North America, with a focus on enhancing clinical efficiency and compliance across emergency care settings.

EPOWERdoc, a leading SaaS platform within the Embrace Healthcare Group portfolio, specializes in Emergency Department Information Systems (EDIS) tailored for hospitals of all sizes. Designed by clinicians for clinicians, EPOWERdoc streamlines emergency room documentation with intuitive workflows, customizable templates, peer-reviewed clinical content, and real-time coding assistance—helping providers reduce documentation time and focus more on patient care.

As we continue to scale our impact in the healthcare space, we are seeking passionate professionals to join our team. The VP of Operations is responsible for overseeing daily operations, managing employees, ensuring compliance with healthcare regulations, and driving product management initiatives. As a key leader in a small business environment, this role requires hands-on involvement in multiple areas, balancing strategic planning with operational execution. If you're driven by innovation and eager to make a difference in emergency medicine, we’d love to hear from you!

Key Responsibilities

Managing Employees & Organizational Leadership

• Lead and support a team of 35 employees, ensuring alignment with company goals.
  

• Oversee hiring, training, and professional development to maintain a skilled workforce.
  

• Foster a collaborative and efficient work culture, ensuring clear communication across departments.
  

• Implement performance metrics and feedback systems to enhance productivity.
  

• Work closely with department heads to optimize workflows and resolve operational challenges.
  

• Ensure effective communication and collaboration across teams.
  

Product Development & Execution

• Oversee the development and deployment of medical software solutions, ensuring high quality and usability.
  

• Collaborate with engineering and product teams to align development with market needs.
  

• Ensure the timely release of software updates, bug fixes, and new features.
  

• Implement the EPOWERdoc version of agile methodologies to improve efficiency and responsiveness in product development.
  

• Work with customer support teams to integrate user feedback into product improvements.
  

• Monitor product performance, user feedback, and industry trends to drive improvements.
  

• Collaborate with sales and customer support teams to ensure seamless product adoption.
  

Compliance & Regulatory Management

• Ensure adherence to HIPAA, CURES, State and Federal software regulations, and other healthcare compliance standards.
  

• Maintain documentation and audit readiness for regulatory bodies.
  

• Work with IT to oversee data security measures, ensuring patient information is protected.
  

• Train employees on compliance requirements and best practices.
  

• Monitor industry changes and adjust company policies accordingly.
  

Requirements

• Bachelor’s or Master’s degree in Business Administration, Healthcare Management, Nursing, or a related field.
  

• 5+ years of experience in operations management, preferably in healthcare or medical software.
  

• Strong understanding of healthcare regulations (HIPAA, CURES, etc.).
  

• Experience managing small teams and scaling operations in a growing business.
  

• Proven ability to lead cross-functional teams and drive operational excellence.
  

• Strong problem-solving, leadership, and communication skills.
  

Benefits

• Competitive salary commensurate with experience.
  

• Opportunities for career advancement and professional development.
  

• ​Experience collaborating with a diverse, global team within a remote work setting.