Offer summary

Qualifications:

A-Level or equivalent qualification is required., Experience in Customer Service or Stakeholder Account Management is an advantage., Proficiency with Microsoft Office Suite, especially MS Excel, MS Outlook, and MS Teams is necessary., Fluency in English is required; knowledge of Dutch and/or French is a bonus..

Key responsibilities:

Act as the interface between Sales, Customer Care, and Commercial for NHS stakeholders in assigned accounts.

Manage and host regular review meetings with key NHS stakeholders to support their Insulet journey.

Oversee end-to-end NHS purchasing contracts execution and monitor renewal requirements.

Handle contract administration and be the first point of contact for commercial customer account queries.

Job description

Position Overview:

Insulet is an innovative manufacturer of medical devices, and our goal is to help people with diabetes live their life with freedom. We are the developer and manufacturer of the Omnipod Insulin Management System, and our technology has already helped thousands of people living with diabetes. Insulet is one of the fastest growing medical device companies and operates in many countries around the world.

The Commercial Support Assistant will be responsible for the efficient and professional delivery of administrative processes to support the Commercial function, as well as providing support to external NHS stakeholders throughout their end-to-end Insulet journey.

The successful candidate will be a process driven and detail oriented individual, responsible for contract administration and the delivery of customer facing support across the UK with the aim of driving revenue, growth and customer success with Insulet and Omnipod therapy.

Responsibilities

Acting as the interface between Sales, Customer Care and Commercial from an NHS stakeholder perspective in assigned accounts, both payer and clinical
Managing and hosting regular review meetings with key NHS stakeholders in assigned accounts, both payer and clinical, managing relationships and supporting them with their Insulet end to end journey
Working cross functionally where needed to support the end-to-end customer journey
Managing end-to-end NHS purchasing contracts execution, via regular monitoring to ensure validity, tracking renewal requirements on a weekly/ ad hoc basis
Responsible for obtaining, implementing and managing financial year-end, contract renewals and all implementation activities in assigned accounts
End-to-End contract administration as required

Key Decision Rights

First point of contact for commercial customer account queries from external and internal stakeholders

Required Leadership/Interpersonal Skills & Behaviours

Strong interpersonal communication, both oral and written
Self-starter who needs minimal direction; extremely flexible and personable

Required Skills and Competencies

Fluent in English (Dutch and / or French a bonus)
Professional meeting skills (Virtual and F2F)
Experience in Customer Service / Stakeholder Account Management is an advantage
Conflict resolution
Prioritization and time management
Process driven approach
Detail orientated
Experience with Salesforce.com is an advantage

Education and Experience

A-Level or equivalent qualification
Prior industry/commercial experience desired
Knowledge and experience of the NHS, service delivery and current pathways is desired
Proficiency with Microsoft suite, especially MS Excel, MS Outlook & MS Teams

Additional Information

This position is eligible for 100% remote working arrangements in the UK (may work from home/virtually 100%; may also work hybrid on-site/virtual as desired)
Occasional business travel may be required to Insulet regional locations for internal business meetings as and when required (no more than quarterly)

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Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet’s flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. For more information, please visit insulet.com and omnipod.com.

We are looking for highly motivated, performance-driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!

Please read our Privacy Notice to learn how Insulet handles your personal information when you apply for a vacancy with us here.

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