Offer summary

Qualifications:

Bachelor's degree or equivalent required., Proven experience in client relationship management and project management., Background in imaging and cardiac safety processes is essential., Strong skills in business development, negotiation, and financial management are necessary..

Key responsibilities:

Manage governance oversight of key accounts in medical imaging and cardiac safety.

Support business development with proposals and strategies tailored to key account needs.

Develop key account growth targets and establish new accounts based on customer alignment.

Oversee external vendor partners and ensure quality contributions to the business.

Job description

Director, Client Relationship Management - Imaging - Remote

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development

Director, Client Relationship Management, Medical Imaging and Cardiac Safety

Currently seeking a seasoned professional with a background in client relationship management, strong leadership skills, influence and negotiation experience and risk/escalation communication and management. This individual is required to have experience in imaging and/or cardiac safety, business development, expanding client relationships leading to larger scope of work and have worked through commercial package offerings with such key accounts.

The mission of this position is to forge partnerships internally at ICON and externally with key accounts to provide portfolio-wide leadership of the account, work alongside our clients to provide new and innovative solutions to their challenges and help them bring important new drugs to market for the patients we jointly serve.

What you’ll be doing:

Managing governance oversight of key accounts for the ICON Medical Imaging and Cardiac Safety Solutions
Supporting business development account executives with proposals, bids, capabilities and strategy based on key account needs and new customers to the business
Involved with the development of key account growth targets in both imaging and cardiac areas
Contributing to the development of governance oversight tools, practices and standards in alignment with key account requirements and preferences
Establishing new key accounts based on business alignment to new customer needs and pipeline
Supporting project management and other functional areas on risk and escalation management and communication of mitigation strategies to key account leadership
Responsible to identify strategic areas for collective business process improvements aligned with key account recommendations and competitive market knowledge and awareness
Awareness of financial health of key accounts and taking action as needed to monitor and maintain financial strength between organizations
Supporting financial discussions and negotiation for in and out of scope requests as required
Overseeing external vendor partners and monitoring quality and contribution to IMC business and IMC sponsor partners

Requirements:

Bachelor's degree or equivalent
Proven Client Relationship Management Experience
History in Project Management
Experience supporting imaging and cardiac process and endpoint support
Experience with business development supporting requests for proposals, bid defense facilitation and presentation, commercial package review and negotiation
Experience with external vendor management
Understanding of financial business management

What ICON can offer you:

Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

Various annual leave entitlements
A range of health insurance offerings to suit you and your family’s needs.
Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being.
Life assurance
Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others.

Visit our careers site to read more about the benefits ICON offers.

At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here.

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.

Are you a current ICON Employee? Please click here to apply

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