Project Manager- TAP Operations Lead

Job Title: Project Manager – TAP Operations Lead

Summary- This is a contingent opportunity and would begin work upon the contract award

The Veteran Affairs Transition Assistance Program (VA TAP) supports Service members and Veterans as they transition from military to civilian life. Through a structured curriculum and personalized support, VA TAP delivers education and career guidance, benefits briefings, and resources to promote post-service success.

The Project Manager – TAP Operations Lead oversees the implementation and daily operations of TAP briefings and services across all delivery sites. This role manages the staffing plan, service delivery schedules, and performance tracking for TAP delivery. The Operations Lead ensures consistent execution of VA curriculum, manages a geographically dispersed workforce, and leads operational coordination with internal staff, subcontractors, and Government stakeholders.

Essential Duties and Responsibilities

• Lead nationwide TAP operations, including delivery planning, staffing, scheduling, and risk mitigation
• Supervise Regional Managers and Site Leads to ensure consistent service execution across 300+ delivery locations
• Maintain the VA-approved Staffing Plan and coordinate with HR on recruitment, onboarding, and credentialing
• Monitor staff availability, training status, and credential compliance across all regions
• Oversee real-time resolution of staffing gaps, delivery issues, and onsite escalations
• Support the Project Manager in implementing the Project Management Plan and Quality Control Plan
• Coordinate with curriculum and training leads to ensure operational alignment with content and delivery standards
• Generate internal performance summaries and escalate issues that impact compliance or quality
• Ensure facilitators adhere to VA policies, presentation protocols, and delivery timetables
• Provide regular updates and recommendations to the Program Manager and Deputy PM

Supervisory Responsibilities   

• Manages subordinate employees, along with potential vendor support and matrix staff.
• Responsible for the overall direction, coordination, and evaluation of their team.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Required Qualifications

• Bachelor’s degree in business, operations management, or related field
• 6+ years of experience managing operations on large-scale federal contracts
• 5+ years’ experience managing, staffing, and overseeing geographically dispersed teams.
• Demonstrated success managing remote teams and multi-site service delivery
• Strong organizational and problem-solving skills in a high-tempo environment
• Experience implementing staffing plans and overseeing daily delivery schedules
• Proficiency in Microsoft Office Suite and project management tools
• Ability to travel CONUS/OCONUS up to 25% as required
• Valid passport (or ability to obtain one)

Preferred Qualifications

• Prior experience working on VA TAP contract

• Master’s degree in operations management, business administration, organizational leadership, or related field
• PMP, Lean Six Sigma, or similar certification in operations or project management
• Familiarity with VA or DoD transition programs
• Experience working under a Quality Assurance Surveillance Plan (QASP)
• Prior military experience or support to transitioning Service members

Other Requirements 

• Must pass a pre-employment background check and be able to obtain and maintain a government clearance.
• This position requires access to U.S. Government facilities and systems. U.S. Citizenship, a valid driver's license, transportation, and auto insurance are required.

Competencies 

To perform the job successfully, an individual should demonstrate the following competencies:

• Ability to work both independently and as part of a team
• Problem Solving - Identifies and resolves problems promptly; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics
• Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; effectively influences actions and opinions of others; Accepts feedback from others; Resolves conflict: Gives appropriate recognition to others
• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills and participates in meetings.
• Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
• Professionalism - Tactfully approaches others; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
• Project Management - Develops project plans; Manages and Controls project tasks; Communicates changes and progress; Completes projects on time and budget; Manages project team activities

Physical Demands and Work Environment
Work is primarily remote, with standard office requirements including sitting, standing, and occasional lifting up to 10 lbs.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer