Offer summary

Qualifications:

At least 1 year of experience as a pharmacy technician or in a customer service role, preferably in healthcare., National pharmacy technician certification is required., Advanced computer skills, including proficiency in word processing and spreadsheets., Excellent written and verbal customer service skills are essential..

Key responsibilities:

Receive incoming calls from members and providers, providing professional assistance.

Maintain complete, timely, and accurate documentation of all approvals and denials.

Transfer clinical questions and judgment calls to the pharmacist as needed.

Coordinate activities in an administrative support function.

Job description

Position Summary:
This position involves receiving in-coming calls from members, providers, etc., and providing professional phone assistance through the criteria-based prior authorization process. The role requires maintaining complete, timely, and accurate documentation of all approvals and denials, and transferring all clinical questions and judgment calls to the pharmacist.

Duties:

At least 1 year experience as a pharmacy technician coordinating activities in an administrative support function.
National pharmacy technician certification. Eligible for state registration, certification, or licensure per state regulations.
Advanced computer skills including word processing and spreadsheet utilization.
Excellent customer service skills (written and verbal) are a must.

Experience:

Minimum of 1 year of experience required in a customer service position with high volume call center experience, preferably in healthcare, social services, or a similar service position.

Education:

Verifiable High School diploma or GED is required.

About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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