Offer summary

Qualifications:

Tico certification required before start, with reimbursement if converted to permanent., At least 1 year of experience in a call center, travel industry, hospitality, or customer experience., Strong coaching and communication skills are essential., Bilingual in French/English is ideal, with Spanish as an asset..

Key responsibilities:

Answer calls from platinum and gold card holders regarding travel, dining, and entertainment needs.

Book travel and dining reservations, as well as other lifestyle and entertainment reservations.

Utilize several systems, primarily Savre, while handling approximately 10 calls per hour.

Report to a Team Lead and collaborate with a team of around 100 members in the department.

Job description

Global travel firm based in Toronto, ON has an immediate contract opportunity for an experienced Travel Counselor *REMOTE*

*3-6 month contract with potential for conversion to permanent*
*Remote*
Shift: Evening shift (for ex. Tuesday to Thursday from 3 pm-11 pm or Sunday to Thursday from 3 pm-11 pm)

Job Description
This role is based in the Travel, Lifestyle Services department. They will be answering calls from platinum and gold card holders. Customers will call in with travel, dining & entertainment needs. These contractors will need to book travel, dining reservations/recommendations, and other lifestyle, entertainment reservations. They will be answering approximately 10 calls per hour and heavy computer usage utilizing several systems (main system is Savre). They will report to a Team Lead (there will be several Team Leads for this amount of contractors). This department has around 100 team members, mostly Traveling Counselors.

Requirements:

Requires Tico certification before start (basic certification). Candidate must cover the cost of exam (will be reimbursed if converted to permanent)
At least 1 year experience working in a call center environment, travel industry, hospitality or customer experience. Call center experience would be preferred
Strong coaching and communication skills
Experience working remote/virtual – being able to solve basic PC troubleshooting and Wifi connection issues
Bilingual – French/English would be ideal but not required, Spanish is also an asset
No education is needed

*****Schedule:
This team runs 24 hours, 7 days a week. Counselors will be scheduled 5 days a week, with 2 consecutive days off (example – Tuesday – Saturday and Sunday and Monday off). They will stay on assigned schedule for duration of assignment (slight possibility might be some changes but highly unlikely). They will work 7.25 hours a day, 36.25 hours per week.

Required profile