Offer summary

Qualifications:

5+ years of experience with NICE/inContact systems including implementation and customization., Proven customer-facing advisory skills with C-level and technical stakeholders., Fluent in Spanish, both verbal and written., Strong understanding of call center strategy and industry best practices..

Key responsibilities:

Serve as the primary technical and strategic advisor for NICE/inContact deployments.

Collaborate with customers and NICE experts on project direction and best practices.

Provide solution design and hands-on configuration support.

Lead workshops to optimize call flows and mentor junior engineers.

Job description

Role: Senior NICE/inContact Consultant
Position Type: Full-Time Contract (40hrs/week)
Contract Duration: 6 Months+
Work Schedule: 8 hours/day (Mon-Fri)
Location: Remote – Open to Global Candidates
Language Requirement: Fluent Spanish (Verbal & Written)

Overview:
We are partnering with a customer to support the deployment of NICE/inContact solutions across Mexico and Latin America. This is a new initiative requiring seasoned professionals who can bring both deep technical expertise and strategic consulting capabilities to the table. The first lead engineer is expected to start mid-May.

Key Responsibilities:

Serve as the primary NICE/inContact technical and strategic advisor for a major regional deployment.
Collaborate closely with the customer and client's NICE expert lead on direction, roadmap alignment, and best practice implementation.
Provide high-level solution design, architecture guidance, and hands-on configuration support.
Lead workshops and consult with stakeholders to optimize call flows, integrations, and operational processes.
Mentor junior engineers as the team expands over the course of the engagement.

Required Qualifications:

5+ years of deep experience with NICE/inContact systems, including implementation, customization, and consulting.
Proven ability to operate in a customer-facing, advisory role with C-level and technical stakeholders.
Fluent Spanish communication skills (verbal and written) are essential.
Strong understanding of call center strategy, contact flows, omnichannel capabilities, and industry best practices.
Ability to work independently and align closely with global project leads and client's support teams.

Preferred Qualifications:

Prior experience in Latin America or supporting regional/global rollouts.
Availability to start mid-May.
Based in or with prior knowledge of Mexico or LATAM market dynamics (a plus, not required).

Required profile