Offer summary

Qualifications:

Experience in business systems management and technical project management for medium to large-scale projects., Proficiency in Business Systems Analysis, IT administration, and user support., Knowledge of business systems, database design, SDLC, and process mapping., Bilingual in English and Spanish, with strong communication and problem-solving skills..

Key responsibilities:

Engage in project planning and maintenance while building strong relationships with stakeholders.

Gather and analyze business requirements and identify process optimization opportunities.

Develop and maintain test cases, ensuring comprehensive coverage and high-quality releases.

Support users by addressing technical issues and managing system usage queries.

Job description

Role: Business Systems Analyst
Position Type: Full-Time Contract (40hrs/week)
Contract Duration: 12 months
Work Hours: US Time
Work Schedule: 8 hours/day (Mon-Fri)
Location: 100% Remote (Candidates can from from anywhere in Canada OR Columbia)

This multi-faceted role encompasses Business Systems Analysis, Project Management, and Business Analysis responsibilities.

Joining an established Business Systems team, the candidate will work with diverse technologies across a wide landscape. This role requires immediate engagement in project analysis and delivery, ensuring project management and analysis improve the quality of deliverables.

What you will be doing:

Project Planning and Maintenance

Build strong relationships with stakeholders to ensure effective collaboration.
Support project delivery with planning, communication, and risk management.
Address issues and feature requests during the support stage.
Oversee system management, troubleshooting, and documentation maintenance.

Business Systems Analysis:

Gather and analyze business requirements through various methods.
Identify process optimization opportunities and reconcile conflicting stakeholder goals.
Review design documents and test plans for alignment with business needs.
Train end users and document procedures for business applications.

Application Support

Develop and maintain test cases to ensure comprehensive coverage.
Collaborate with teams to perform thorough testing and ensure high-quality releases.
Report issues clearly and assist developers in resolving them effectively.
Support users by addressing technical issues and system usage queries.

Desirable skills:

Familiarity with different development methodologies.
Familiarity with gaming industry will be considered a strong asset.

Must Haves:

Experience in business systems management, implementation, and technical project management for medium to large-scale projects.
Proficiency in Business Systems Analysis, IT administration, and user support.
Familiarity with global organizations, agile environments, and QA testing (preferred).
Knowledge of business systems, database design, SDLC, and process mapping.
Exposure to ServiceNow, Salesforce, or similar enterprise CRM tools (a plus).
Strong communication, organizational, and problem-solving skills.
Ability to convey complex ideas effectively to diverse audiences.
Bilingual in English (Fluent written & verbal) and Spanish

Required profile