Offer summary

Qualifications:

Knowledge of business systems, database design, SDLC, and process mapping., Experience in business systems management and technical project management for medium to large-scale projects., Proficiency in Business Systems Analysis, IT administration, and user support., Bilingual in English and Spanish with strong communication and problem-solving skills..

Key responsibilities:

Project planning and maintenance, ensuring effective collaboration with stakeholders.

Gathering and analyzing business requirements and identifying process optimization opportunities.

Developing and maintaining test cases, collaborating with teams for thorough testing.

Providing application support by addressing technical issues and assisting users.

Job description

Role: Business Systems Analyst (Process Design)
Position Type: Full-Time Contract (40hrs/week)
Contract Duration: 12 months+
Work Schedule: 8 hours/day (Mon-Fri)
Work Timezone: PST
Location: 100% Remote (Candidates can work anywhere from LATAM Countries)

This multi-faceted role encompasses Business Systems Analysis, Project Management, and Business Analysis responsibilities.

Joining an established Business Systems team, the candidate will work with diverse technologies across a wide landscape. This role requires immediate engagement in project analysis and delivery, ensuring project management and analysis improve the quality of deliverables.

Responsibilities:

Project Planning and Maintenance

Build strong relationships with stakeholders to ensure effective collaboration.
Support project delivery with planning, communication, and risk management.
Address issues and feature requests during the support stage.
Oversee system management, troubleshooting, and documentation maintenance.

Business Systems Analysis:

Gather and analyze business requirements through various methods.
Identify process optimization opportunities and reconcile conflicting stakeholder goals.
Review design documents and test plans for alignment with business needs.
Train end users and document procedures for business applications.

Application Support:

Develop and maintain test cases to ensure comprehensive coverage.
Collaborate with teams to perform thorough testing and ensure high-quality releases.
Report issues clearly and assist developers in resolving them effectively.
Support users by addressing technical issues and system usage queries.

Must Haves:

Knowledge of business systems, database design, SDLC, and process mapping.
Experience in business systems management, implementation, and technical project management for medium to large-scale projects.
Proficiency in Business Systems Analysis, IT administration, and user support.
Familiarity with global organizations, agile environments, and QA testing (preferred).
Exposure to ServiceNow, Salesforce, or similar enterprise CRM tools (a plus).
Strong communication, organizational, and problem-solving skills.
Ability to convey complex ideas effectively to diverse audiences.
Bilingual in English (Fluent written & verbal) and Spanish

Required profile