Patient Revenue Officer - Support Services

Epworth HealthCare is Victoria’s largest not-for-profit private health care group, renowned for excellence in diagnosis, treatment, care and rehabilitation. Epworth is an innovator in Australia’s health system, embracing the latest in evidence-based medicine to pioneer treatments and services for our patients. 

Our values and purpose define Epworth's approach and delivery. We pride ourselves on communicating and delivering them in a real and meaningful way. Every Patient Matters.

Epworth HealthCare's Finance & Business Services division is seeking a motivated and enthusiastic individual to join our team as a Patient Revenue Officer (Support Services).

Responsibilities include:

• Answering and directing phone calls
• Scanning of documents and data entry 
• Actioning departmental emails
• Processing of incoming and outgoing mail
• Providing ongoing support to Credit, Billing & Accounts Receivable as required  

Skills & Experience

To be successful in the role you will have:

• Strong computer skills
• A sound knowledge of iPM (desirable)
• Previous customer service, switchboard, or administrative experience in the health sector
• Excellent communication skills, both written and verbal

This position would suit applicants who have excellent communication and interpersonal skills, attention to detail and can work independently.

This is a full time position working 38 hours per week, located within the Epworth Corporate building in Richmond.  Starting time is variable between 8 am or 9 am.  Working from home will also be available once fully trained.

Position Description         Inherent Requirements

We will review applications as we receive them.

About Epworth Richmond

Epworth Richmond is a rapidly growing, fast-paced and dynamic teaching hospital where you will work alongside highly skilled practitioners in all areas. You will challenge your skills, broaden your experience, and grow your expertise through exposure to a wide range of clinical specialties, treatment options and the latest in technology. Epworth will support you to provide the best possible care to our patients by continually investing in your education, better facilities, and technologies.

At Epworth, it’s a community.

It’s the sense of belonging and being part of an organisation and a team that works to make sure that every patient matters. In addition to this, you will have access to:

• Epworth’s enhanced Not for Profit status (and not available in the public sector) provides the opportunity for employees to salary package up to $15,900 pre-tax annually, leading to greater take home pay
• The largest educational scholarship program of its kind in Australia
• Ability to purchase up to four additional weeks of leave
• Reduced cost of health services for you and your family at Epworth
• Relocation assistance is available for approved interstate candidates

Enquire/ Apply

Sound interesting? To apply, click the I'm Interested button to attach your CV.

For more information, refer to the attached position description or contact [email protected] or phone (03) 9426 0606.

It is a condition of employment with Epworth HealthCare, subject to reasonable exemptions, that you have had an annual Influenza vaccination, where this is required under Epworth policy.

As a child safe organisation, all successful applicants are required to satisfactorily clear a National Police Check (conducted by Epworth) and may be required to hold a valid employee Working with Children Check (provided by you).

At Epworth, we believe inclusion and diversity are essential to our culture and values. We focus on fairness and opportunity for all – across race, ability, ethnicity, gender, age, sexuality, cultures and beliefs – that reflect the communities we work in. At Epworth, we care.