Offer summary

Qualifications:

Bilingual proficiency in French and English is required., Experience or education in Hospitality, Tourism, Sales, or Customer Service is preferred., Ability to multitask efficiently while using multiple software systems., Must have a suitable home workspace and high-speed internet connection..

Key responsibilities:

Answer inbound calls to assist guests with luxury hotel reservations.

Provide personalized recommendations to create memorable guest experiences.

Utilize creativity to tailor offers and enhance guest interactions.

Work flexible hours, including evenings and weekends, to meet guest needs.

Job description

Company Description

Join us at the Accor Global Reservation Centre where you can experience daily growth, meaningful work, and a welcoming culture! For 30 years we’ve been a presence in Moncton, proud to be an employer of choice, renowned for our community contributions and dedication to creating memorable luxury experiences for our guests.

Job Description

What You'll be Doing:

Engage with Guests: Answer inbound calls in an unscripted, conversational manner while assisting with room and suite reservations for our luxury brands around the world, including iconic properties like the Fairmont Banff Springs, Fairmont Le Château Frontenac, the Sofitel Montréal, and many others.
Create Memorable Experiences: Guide your guests in choosing their ideal room and package, turning their moments into lasting memories with your sales expertise and personalized recommendations
Use Your Creativity: As an Accor Heartist® (Heart + Artist), you’ll bring warmth and creativity to every conversation, personalizing your offers to provide your guests with unique and authentic experiences

What's In It for You:

$21.13 hourly, including a $1.50 hourly premium for French language skills
Earn an additional $1.00 per hour shift premium for hours worked after midnight
4 weeks paid vacation, 13 paid statutory holidays, fully paid training, and a schedule that includes rotating weekends off, ensuring work-life balance
Remote Work Flexibility: Enjoy the convenience of working from home after completing the 4 weeks of fully paid personalized, onsite training in Moncton in a small group setting.
Comprehensive Benefits: Medical and Dental coverage for you and your family, with company-paid premiums and a company matching pension plan of up to 5%
Annual wellness subsidy of $300 to invest in your well-being
Travel Discounts: Enjoy exclusive, discounted rates at our iconic Accor luxury hotels around the world

Qualifications

What You Need to Be Successful:

Bilingual Proficiency: Professional-level fluency in both French and English is required
Experience and/or education in Hospitality, Tourism, Sales, Customer Service, or Contact Centre, combined with a passion for helping others
Multitask Efficiently: Seamlessly navigate multiple software systems while communicating with guests to offer smooth, efficient service

Availability, Location and Internet:

Must be currently legally able to work full time in Canada
Must be able to work from 5:30 pm to 2:00 am or 6:30pm to 03:00am (your choice), including weekends and holidays, with some rotating weekends off
This is a full-time, permanent career opportunity; part-time or student summer-only positions not available.
This is a remote (work from home) role; you must reside in and be working from NB, NS, or PEI
Must attend 4 weeks of onsite initial training at our Moncton Centre; travel and accommodation provided for qualified candidates
Must have a suitable home workspace, and a high-speed, direct internet connection

Additional Information

Your Team: You’ll be joining a diverse, multicultural and welcoming group of well-travelled professionals who are passionate about what they do every day. We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

Why Accor Global Reservation Centre?
We value diversity, sustainability, and community impact. You’ll work with a passionate team dedicated to discovering your talents and helping you thrive in your career. We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

How to Apply: careers.Accor.com Use Keyword: Moncton

Connect with us on Facebook, Instagram, and LinkedIn to discover more about us, our unique workplace culture, and exciting opportunities! To find us search for Accor Global Reservation Centre Moncton

Hospitality is a work of heart!

Required profile