Offer summary

Qualifications:

4-year college degree in Information Technology or a similar field., Working knowledge of AWS and Azure, Windows/Linux, and IT tools., Experience in a production environment with strategic problem-solving skills., Basic communication skills and a metrics-driven mindset for continuous improvement..

Key responsibilities:

Administer and monitor Windows and Linux platforms in the datacenter.

Provide Level 2 Technical Support and deploy updates and fixes.

Participate in incident response and drive production improvements.

Support the team in monitoring servers and managing databases like SQL Server.

Job description

Company Description

AGSI was incorporated in April 2016. We are committed to supporting the goals of Arch divisions through exceptional service delivery. We pride ourselves on maintaining flexibility and responsiveness to adapt to business unit and industry demands while focusing on sound project management. We are dedicated to growing and developing our employees as we build strong teams with strategic leadership.

Job Description

The Infrastructure Support Engineer works with the administration and management of essential operational elements within an organization to effective, efficiently and proactively utilize technology, information and data. The incumbent is an intellectually curious passionate technologist up to date with technology trends in the industry, equally relishing challenges to optimize existing systems and services, and challenges to introduce modern technologies. The incumbent is also responsible for Management support and triage.

Deploy updates and fixes and provide Level 2 Technical Support
Administers and monitors Windows and Linux platforms in the datacenter, from server OS to application. Builds and strengthens relationship and partnership with corporate infrastructure leads and team
Administers Cloud Platform, Microsoft Azure.
Participates in incident response, root cause/postmortem analysis, and drives production improvements for key issues that result in business opportunity for Arch.
Have Knowledge on supporting IIS Applications and Tomcat Applications.
Promotes a continuous improvement, innovation and collaboration culture across IT.
Provides guidance to engineering and operations teams on enabling and managing end to end availability and performance of mission critical services
Works on building automation to eliminate waste and manual/repetitive tasks, prevent problem recurrence, and to respond to various service alerts and condition metrics
Support team in monitoring the team's various servers and alerting the team of any issues that may arise.
Administering Databases like SQL Server/ SQL Manage Instance/Snowflake.
Maintains Windows Group Policy, DNS and DHCP.

Qualifications

Working knowledge of technology solutions, including concepts, practices, and methods of infrastructure operations in AWS and Azure, Windows/Linux, and IT tools (monitoring, logging, alerting, Service Now, etc.).
Strategic problem solving, analytical and decision-making ability, with a sense of urgency.
Demonstrated experience in a production environment
Basic oral and written communication skills.
Desire to measure and continuously improve in all areas with a metrics & reporting mindset
Working knowledge of databases and SQL
Understanding of systems such as Linux and Windows infrastructure.
Working Knowledge on Group Policy, DNS, IIS and DHCP.
Experience with Azure
Experience with Monitoring Tools such as SolarWinds or Dynatrace.
Has knowledge on working with Virtualize Apps like Citrix.
Experience documenting processes and procedures as it pertains to software applications and implementations.
Knowledge on CI/CD Tools is a plus.